Troubleshooting connectivity to the Systems Management Server site database

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SUMMARY

This article provides information on troubleshooting connectivity to a Microsoft Systems Management Server 2.0 site database using the Systems Management Server Administrator console.

Systems Management Server 2.0 uses a combination of the following security mechanisms to enforce security for a Systems Management Server site database:
  • File System
  • Windows Management Instrumentation (WMI), Microsoft's implementation of Web-Based Enterprise Management (WBEM)
  • Systems Management Server Provider
All security options must be properly configured to enable access to the Systems Management Server site database.

MORE INFORMATION

The Systems Management Server Administrator console is hosted by the Microsoft Management Console snap-in, a framework for hosting management tools. A console file (that has an extension of .msc) is used to define the contents of the Microsoft Management Console snap-in, and can be customized for particular tasks.

To verify access to the Systems Management Server site database by using the Systems Management Server Administrator Console, check the following:
  • If a Windows NT computer in a remote domain tries to connect to a Microsoft Systems Management Server site in a different untrusted Windows NT domain with the Systems Management Server Administrator console, the connection attempt may be unsuccessful and the following error message may be displayed in the Systems Management Server Administrator 2.0 console:
    Failed to connect.
    In Systems Management Server 2003, the following error message may be displayed:
    MMC cannot open the selected file
    To have the ability to administer an Systems Management Server site in a remote domain one of the following conditions must be true:
    • A trust between the domains must be established (the remote domain must trust the domain in which the workstation resides).
    • A user account with the same name and password must be created in the site server domain.
  • The user attempting to start the Systems Management Server Administrator console must have Read access permissions to the default Sms.msc and Explore.msc files provided in the following directory on the Systems Management Server 2.0 site server or the local workstation on which the Systems Management Server Administrator console or the Microsoft Management Console is installed:
    Drive\Sms\Bin\Platform
    where Drive is the drive letter to which Systems Management Server is installed and Platform is the platform on which you are attempting to start the Systems Management Server Administrator console.

    If the user receives the following message when starting the Systems Management Server Administrator Console:
    The selected file is not a Microsoft Management Console document.
    Use File Manager or Windows Explorer to verify file permissions for these files.
  • The user attempting to connect to a Systems Management Server 2.0 site database must also have appropriate WBEM rights to the server where the Systems Management Server Provider is located.

    A symptom of not having the required WBEM rights includes receiving the message "Connection Failed" in the Systems Management Server Administrator console when attempting to connect to the site database.

    By default, Systems Management Server Setup creates a Windows NT local group that is named Systems Management Server Admins on SMS 2.0 and that is named SMS Admins on SMS 2003. The SMS setup program adds it with the appropriate attributes to WBEM User Manager. Initially, the only user that belongs to this group is the user who installed the Systems Management Server site server.

    If this group is intact, use the Windows NT User Manager (Windows NT 4.0) or use Active Directory Users and Computers (Windows 2000 and later) to add the desired Windows NT user(s) or global group(s) to this Systems Management Server Admins local group.

    If the user has been added to the Systems Management Server Admins group and still receives the error "Connection Failed" in the Systems Management Server Administrator console, verify that the Systems Management Server Admins group has been granted the appropriate WBEM rights on the Systems Management Server Site and Systems Management Server Provider servers.

    To troubleshoot this problem on SMS 2.0, use the following steps on the server where the Systems Management Server Provider is located.

    Note If you are unsure of the location of the Systems Management Server Provider for your site, check the Smssetup.log file on your site server, and then search for "SMSProviderServer." The troubleshooting steps that are listed later have been verified in the following environments:
    • Windows NT Server 4.0 that has Systems Management Server 2.0 installed
    • Windows 2000 Advanced Server that has Systems Management Server 2.0 installed
    1. On the Start menu, click Run, type wbemperm, and then press ENTER to start WBEM Permission Editor.
    2. In WBEM Permission Editor, in the User Groups window pane, check for the Systems Management Server Admins group. Verify that the Group Name is spelled correctly.
    3. On the User menu, click Edit Group Properties, and then select the entry. Verify that the following options are selected under the Attributes section:
      • Enabled (checked)
      • Execute Methods (checked)
      • Schema Access Level: Write Instance
    4. If the Systems Management Server Provider is on a separate server from the Systems Management Server site server (such as the SQL Server), you must also verify that the Systems Management Server Admins group has at appropriate WBEM permissions to the local site server. This is because Systems Management Server first must connect to the site server to determine the location of the Systems Management Server Provider. Verify this by performing the steps above on the Systems Management Server site server, but ensuring in the Attributes section of the user group properties that the following options are selected:
      • Enabled (checked)
      • Schema Access Level: Read Only.
    If the user or group entries are incorrect or misspelled, they cannot be modified. You must create a new user or group by selecting Add New User or Add New Group from the User menu in WBEM User Manager. After you have added the correct user or group entry, you can delete the incorrect entry by selecting it and clicking Delete on the User menu. To troubleshoot this problem on SMS 2003, you can use Wbemtest.exe to test the connectivity to the Site Server's repository at \\Server\root\default. Wbemtest.exe is located in the WinDir\system32\Wbem\ folder of the site server. To review the WBEM permissions, follow these steps:
    1. Click Start, point to Programs, click Administrative Tools, and then click Computer Management.
    2. In the Computer Management console, expand Services and Applications, right-click WMI Control, and then click Properties.
    3. In the WMI Control Properties box, click the Security tab.
    4. In the Namespace section, expand Root, click SMS, and then click Security.
    5. In the ROOT\SMS box, you must have the following permissions for WMI:
      • Enable Account
      • Execute Methods
      • Provider Write


    After verifying file permissions and WBEM security attributes, the user should be able to connect to the Systems Management Server site database.
  • The user connecting to the site database must have appropriate access to class and instance level objects in the Systems Management Server Administrator console. Symptoms of insufficient rights include the inability to see any objects in the console window.

    The following Systems Management Server object types can have security access granted or denied:

    • Collections
    • Packages
    • Advertisements
    • Status Messages
    • Sites
    • Queries
    The steps below walk through granting Class (All Instances) Security Rights for a user or group to the Site object:
    1. Log on as the user who initially installed the Systems Management Server site and connect to the site database. This user by default has full rights to all Systems Management Server objects.
    2. Under the Site Database, navigate to and select the Security Rights node.
    3. Right-click Security Rights, point to New, and then click Class Security Right.
    4. In the Security Right Properties dialog box, specify the following:
      • User name: User or group name, using DOMAIN\USER or DOMAIN\GROUP name syntax.

        NOTE: A method of simplifying administration would be to specify a global user group here, then populate that group with users you want to have this specific set of rights.
      • Class: Site
      • Permissions: Administer, Create, Delete, Modify, Read. (These are all available rights for this Class.)
    5. Click OK, and then close the Systems Management Server Administrator console.
    6. Log off and log back on as the user you just added the Security Right for.
    7. Open the Systems Management Server Administrator console. You should be able to view and modify all objects under the Site Hierarchy node.

WMI 1.5-Enabled Computers

Computers that have been upgraded to Windows Management Instrumentation (WMI) 1.5 or Microsoft Windows 2000-based computers do not have the WMI 1.1 tool (Wbemperm.exe).

NOTE: Windows NT 4.0 users which have WMI 1.5 installed, also need to install the Microsoft Security Configuration Editor (SCE), included on the Windows NT 4.0 Service Pack 4 (SP4) (and later) CD-ROM. On Windows NT-based computers, the tool is Wbemcntl.exe. The Microsoft SCE is required to edit the Access Control Lists (ACLs) on the Windows Installer (WI) namespaces.

REFERENCES

For more information about assigning Systems Management Server Security rights, click the following article number to view the article in the Microsoft Knowledge Base:
199869 SMS: Assigning class and instance security rights with the SMS User Wizard
For more information, visit the following Microsoft Systems Management Server Web site:
http://www.microsoft.com/smserver/default.mspx
Also, refer to the Systems Management Server 2.0 Administrators Guide or the Systems Management Server Administrator Help, available through the Systems Management Server Administrator console by clicking Help on the Action menu.

For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
829825 Systems Management Server 2003 Administrator Console cannot connect to the site database if you perform a site reset after you have moved the site database to another computer
295292 How to set WMI namespace security in Windows XP
325353 How to set WMI namespace security in Windows Server 2003

Properties

Article ID: 201126 - Last Review: October 26, 2007 - Revision: 7.4
APPLIES TO
  • Microsoft Systems Management Server 2.0 Standard Edition
  • Microsoft Systems Management Server 2003
Keywords: 
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