Article ID: 2012394 - View products that this article applies to.
When CLM is installed on a Windows 2008 server and you run the Configuration Wizard, it returns this error:
An error occurred: Cannot impersonate a user [clmAgent@clmdom.local] while placing request.
You are attempting to issue a Windows 2008 certificate template to the clmAgent account. CLM requires Windows 2003 certificates.
When you duplicate the default User certificate template for the purpose of issuing it to the clmAgent account, you must select a Windows 2003 template for the duplicate certificate template.
When duplicating a certificate template in a Windows 2008 CA, you can choose either a Windows 2003 or Windows 2008 version for the minimum supported CA. For the CLM Agent accounts, you must use the Windows 2003 version.
The clm.log file will show this exception:
IssueCertificateForUser(System.String, System.String, System.String, System.String, Boolean, Microsoft.Clm.CertificateServices.Interop.CertificateFormatFlags)"
1) Exception Information
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