When uninstalling Microsoft Works 8.x you are prompted for the location of the works8.msi file

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Article ID: 2015113 - View products that this article applies to.
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Symptoms

When attempting to uninstall Microsoft Works 8.x from a Windows-based PC, you may be prompted with a message similiar to the following:

The feature you are trying to use is on a network resource that is unavailable.  Click OK to try again, or enter an alternate path to a folder containing the installation package 'Works8.msi' in the box below.

If you do not have access to the Works 8 media or installation files, you may try to exit the window by clicking on the Cancel button or the red 'x' button at the top of the window.  Exiting the window will then give another error message:

Error 1706.  No valid source could be found for product Microsoft Works.  The Windows installer cannot continue.

The only option for this window is to click on the OK button.  Clicking on the OK button results in one more additional error message:

Fatal error during installation.

After clicking the OK button for this error message, Works 8.x is not uninstalled and remains in the list of installed programs.

Cause

Windows is looking for the location of the Microsoft Works product installation CD or the installation media on a hard drive or network share.  If it is unable to find the installation media location, you are unable to uninstall Works 8 from your computer.

The inability to uninstall Works only occurs once you have installed any of the security updates for Microsoft Works 8.x.  If you have not installed any of the Works security updates, you are able to uninstall Works 8.x without requiring the installation media location. 

Resolution

To resolve this issue, insert the Works 8 installation media or provide the Windows path to the location of the Works installation files. 

However, if this is an OEM computer that had Works preinstalled beforehand, it is possible that the Works installation media may not have been provided.  In this situation, the only solution for uninstalling Works is to manually remove the files from the computer.  To manually uninstall Works, follow the steps below:

Note: If you have another version of Microsoft Works installed in addition to 8.x, only use Step 1.  Using any of the additional steps below may result in your other Works installation not functioning properly.

Step 1: Remove Works from Control Panel Add or Remove Programs list

  1. Close any Microsoft Works programs or processes that are currently running.  One process that you may need to stop through Task Manager is the Works Calendar reminder service (wkcalrem.exe).  Task Manager can be launched by either right clicking on the Taskbar or pressing Ctrl+Alt+Del and choosing Start Task Manager.  Under the Process tab, look for an Image Name of wkcalrem.exe. select it, and choose End Process.
  2. Download and run the Windows Install Clean Up utility which can be used to remove Works from the list of installed programs. To do this, review the following Microsoft article: http://support.microsoft.com/kb/290301.

Step 2: Remove Works shortcuts from the Start Menu and Windows Desktop

  1. Verify under the Windows Start Menu that no remaining Works shortcuts exist (there may be more than one).  If any exist, delete the shortcuts by right clicking on them and choosing Delete.
  2. Delete any Works shortcuts that still exist on the Windows Desktop.

Step 3: Remove any Works installation folders

  1. For Windows XP and Windows Server 2003, click Start, click Run, type %CommonProgramFiles%\Microsoft Shared in the Open box and then click OK.

    For Windows Vista or Windows 7 32-bit, click on the Start button and in the Search box type %CommonProgramFiles%\Microsoft Shared and then press ENTER.

    Note: On a computer that is running a 64-bit version of Windows Vista or Windows 7, instead type %CommonProgramFiles(x86)%\Microsoft Shared in the Search box and then press ENTER.
  2. If a folder named Works Shared exists, delete it.
  3. For Windows XP and Windows Server 2003, click Start, click Run, type %ProgramFiles% in the Open box and then click OK.

    For Windows Vista or Windows 7, click on the Start button and in the Search box type %ProgramFiles% and then press ENTER.

    Note: On a computer that is running a 64-bit version of Windows, you will need to instead type %ProgramFiles(x86)% in the Search (or Open) box.
  4.  Find and delete the Microsoft Works folder.
  5. For Windows XP and Windows Server 2003, click Start, click Run, type %AllUsersprofile%\Application Data\Microsoft in the Open box and then click OK.

    For Windows Vista or Windows 7, click on the Start button and in the Search box type %AllUsersprofile%\Application Data\Microsoft and then press ENTER.
  6. If a folder named Works exists, delete it.
     

More Information

After manually uninstalling Microsoft Works 8.x, it is possible that you may still encounter references to Works in other applications with links or selections that no longer function.  For example, in Microsoft Word, when selecting Object from the Insert menu, Works Spreadsheet may be offered in the list box.  Selecting Works Spreadsheet will give an error message stating that application is not installed.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2015113 - Last Review: March 5, 2010 - Revision: 2.0
APPLIES TO
  • Microsoft Works 8.5
Keywords: 
KB2015113

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