Article ID: 2015567 - View products that this article applies to.
When you click Test Access in the Microsoft Dynamics CRM E-mail Router, you receive the following error if you are using Microsoft Exchange 2010:
Impersonation is not set up on the account that you specified on the Incoming E-mail Profile or for the user who is set up to use the Router for incoming email.
You can specify Setup Exchange Impersonation for the account that is specified on the incoming profile if you are using a forward mailbox and for individual user accounts if the E-mail access type-Incoming is set to Router on the user record. To do this, follow these steps:
If you have specific questions or concerns while you are setting up impersonation, please contact your Exchange Administrator, or contact the Microsoft Exchange Support Team.
Article ID: 2015567 - Last Review: January 5, 2011 - Revision: 3.0
Contact us for more help
Connect with Answer Desk for expert help.