How to enable logging in Entourage

Article ID: 2015816 - View products that this article applies to.

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INTRODUCTION

This article discusses how to enable logging in Microsoft Entourage 2008 for Mac, Web Services Edition. Entourage 2008 for Mac, Web Services Edition, provides the option to turn on logging for certain Entourage features, such as the following:
  • Autodiscover service
  • Exchange (folder and item synchronization)
  • Exchange Calendar
  • LDAP transactions between Entourage 2008 for Mac and Microsoft Exchange Server

How to enable default logging in Entourage 2008 for Mac:

  1. On the Entourage menu, click Preferences.
  2. On the General tab, select the Enable logging (troubleshooting) check box, and then click OK. When logging is turned on, (Logging Enabled) appears on the Entourage title bar.

    Note
    • Data files that have the name Microsoft Entourage_Troubleshooting_0.log are saved on the desktop.
    • Entourage does not include authentication information in the data files.
    • Entourage appends new log entries to the data file until the file is either moved or deleted.

How to enable or disable logging of specific features in Entourage:

Entourage 2008 for Mac, Web Services Edition, logs events for the features that are listed here. If you are troubleshooting calendar issues, you can turn off logging for the other features in /Users/username/Library/Preferences/com.microsoft.Entourage.psslogging.plist. By default, this file isn't generated. You must create this file and then set the value to false for the specific feature that you want to turn off. The following lists the Entourage logging features and the command to use to disable logging for a specific feature.

  1. Open a Terminal window by going to Spotlight (magnifying glass) in the upper-right corner, and type Terminal.
  2. Enter the following commands in Terminal to turn off logging of all unnecessary components:
    • Autodiscover service
      defaults write ~/Library/Preferences/com.microsoft.Entourage.psslogging entourage.exchange.autoconfigure -dict enabled -bool false "detail level" -int 4
    • Exchange (folder and item synchronization)
      defaults write ~/Library/Preferences/com.microsoft.Entourage.psslogging entourage.exchange.EWS -dict enabled -bool false "detail level" -int 4
    • Exchange Calendar
      defaults write ~/Library/Preferences/com.microsoft.Entourage.psslogging entourage.calendar -dict enabled -bool false "detail level" -int 4
    • LDAP transactions between Entourage and Microsoft Exchange Server
      defaults write ~/Library/Preferences/com.microsoft.Entourage.psslogging entourage.network.ldap -dict enabled -bool false "detail level" -int 4
  3. Open Entourage, select Preferences, select General, and then select the Enable Logging (Troubleshooting) check box.
  4. Reproduce the issue that the user reported, turn off logging, and then collect the log file.
  5. Log files for Entourage are generated on the desktop. They are named Entourage_Troubleshooting_0.log.

    Note If a log file is already present, new entries will be appended to the file.

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MORE INFORMATION

For more info about Entourage logging features, go to the following Microsoft website:
General information about Entourage logging features
(http://www.microsoft.com/mac/itpros/default.mspx?clr=99-15-0&srcid=00259738-e5cd-43a8-89cb-d3fc123b8b3b1033&ep=9&target=cc82d660-9a9b-41ab-ab1c-b5c5db85e5601033)
Still need help? Go to the Office 365 Community
(http://community.office365.com/)
website.
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Properties

Article ID: 2015816 - Last Review: May 15, 2013 - Revision: 7.0
Applies to
  • Microsoft Office 365 for enterprises (pre-upgrade)
  • Microsoft Office 365 for small businesses  (pre-upgrade)
  • Microsoft Office 365 for education  (pre-upgrade)
  • Microsoft Exchange Online
Keywords: 
o365 o365e o365p o365a o365m o365062011 o365022013 pre-upgrade after upgrade KB2015816
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