SCVMM P2V fails with at 40 percent with 0x809933BB or 0x80070539

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Article ID: 2019392 - View products that this article applies to.
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Symptoms

When performing an online P2V conversion, the process stops at 40 percent every time and you see the following errors:

Job result in SCVMM Admin Console

Error (13243)
The snapshot creation failed because the VSS writer {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f} on source machine xxx did not respond within the expected time interval.
(Internal error code: 0x809933BB)

Recommended action:
Ensure that VSS writer is functioning properly and then try the operation again.
4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f is the Shadow Copy Optimization Writer

Event in Application Event Log on Source machine

Log Name:      Application
Source:        VSS
Date:          2/15/2010 6:19:11 PM
Event ID:      8193
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      ServerName.Domain.com
Description:
Volume Shadow Copy Service error: Unexpected error calling routine ConvertStringSidToSid.  hr = 0x80070539.

Operation:
   OnIdentify event
   Gathering Writer Data

Context:
   Execution Context: Shadow Copy Optimization Writer
   Writer Class Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
   Writer Name: Shadow Copy Optimization Writer
   Writer Instance ID: {d19e5030-d027-4b0d-b783-02d87be808f4}

Cause

This can occur if the Volume Shadow Service (VSS) 'Shadow Copy Optimization Writer' is not functioning correctly. In the event log above the issue involves resolving a SID.

Resolution

To resolve this issue follow the steps below:

1. First check for unresolvable SIDs in the 'Administrators' group on the SCVMM source machine. If any exist, delete them.

2. Open regedit and locate 'HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList'

3. Under the ProfileList subkey, delete any subkey that is named SID.bak.

Note: SID is a placeholder for the security identifier (SID) of the user account that is experiencing the problem. The SID.bak subkey should contain a ProfileImagePath registry entry that points to the original profile folder of the user account that is experiencing the problem.

More Information

Shadow Copy Optimization Writer
Beginning with Windows Vista and Windows Server 2008, this writer deletes certain files from volume shadow copies. This is done to minimize the impact of Copy-on-Write I/O during regular I/O on these files on the shadow-copied volume. The files that are deleted are typically temporary files or files that do not contain user or system state.

The writer name string for this writer is "Shadow Copy Optimization Writer".

The writer ID for the shadow copy optimization writer is 4DC3BDD4-AB48-4D07-ADB0-3BEE2926FD7F.

In-Box VSS Writers
http://msdn.microsoft.com/en-us/library/bb968827(VS.85).aspx

For more information on restoring a corrupt or missing profile see the following Knowledge Base article:

KB947242: A temporary profile is loaded after you log on to a Windows Vista-based system.

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2019392 - Last Review: April 20, 2010 - Revision: 3.0
APPLIES TO
  • Microsoft System Center Virtual Machine Manager 2008
  • Microsoft System Center Virtual Machine Manager 2008 R2 Workgroup Edition
Keywords: 
KB2019392

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