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Configuring SMTP Server information in System Center Data Protection Manager fails with error ID: 2013

Article ID: 2020373 - View products that this article applies to.

Symptoms

Configuring SMTP Server information in System Center Data Protection Manager 2010 and System Center Data Protection Manager 2012 (DPM) fails with the following error:

ID: 2013
Details: Logon failure: unknown user name or bad password

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This can occur if you configure credentials for a non-authenticated SMTP server as DPM expects credentials for an authenticated SMTP server. Configuring a non-authenticated SMTP server only supplies the SMTP server name, server port, and "from" address. Because of this, DPM passes incorrect information resulting in the error.

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Resolution

Fill in all the fields of the SMTP Server dialog with the correct information including a username and password.

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More Information

DPM requires the population of ALL the fields under the SMTP Server options regardless whether the SMTP server accepts anonymous connections or not.

When providing a username and password, ensure the account has administrative privileges on the DPM server. A non-administrative account receives the following error.

An authentication error occurred when trying to connect to the SMTP server. (ID: 518)
You typed an incorrect user name, password, or SMTP server name. Type the correct user name or password to enable e-mail delivery of reports and alerts notifications.

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Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use

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