Article ID: 2020427 - View products that this article applies to.
When you open any item in Outlook, you may receive one of the following errors:
when you click OK to the error the item opens.
This problem can occur if either of the following are true:
Use one of the following methods to resolve the problem:
Method 1: Fix this problem automatically
To fix this problem automatically, click the Fix this problem link. Then, click Run in the File Download dialog box and follow the steps in this wizard.
Note this wizard may be in English only; however, the automatic fix also works for other language versions of Windows.
Method 2: Delete the frmcache.dat file and start Outlook
Method 3: Repair your Office installation.
For detailed instructions on installing and repairing Office, see the following Knowledge Base Article:
For additional information on the Outlook forms cache, please review the following Microsoft Knowledge Base article:
(http://go.microsoft.com/fwlink/?LinkId=151500)for other considerations.
Article ID: 2020427 - Last Review: January 28, 2011 - Revision: 3.0
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