Article ID: 2021480 - Last Review: May 11, 2010 - Revision: 1.0

PowerPivot: "The data refresh job failed because it has been inactive for more than 3600 seconds" error in an Arabic version of the Windows operating system

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Symptoms

Consider the following scenario:

You configure a SharePoint farm that uses computers that are running Arabic versions of Windows Server 2008 or Windows Server 2008 R2.
You upload an Excel Workbook that contains a PowerPivot data source to the SharePoint farm.
You schedule an automatic update to PowerPivot data using the following options:

Schedule Details: Once
Earliest Start Time: Specific earliest start time and choose a time that is as close to the current time as possible.

In this scenario, you expect that the data refresh will start in a few minutes and succeed. However, you recieve the following error message:

The data refresh job failed because it has been inactive for more than 3600 seconds.

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Cause

When the data refresh is scheduled to start at a specific time, it does not correctly parse the Arabic dates. Therefore, you recieve the error message described in the "Symptoms" section.

Status: Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

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Resolution

You can work around this problem by specifying the After business hours option for the Earliest Start Time option when configuring the data refresh schedule.

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