OL2000: Error Received When You Import or Export Files

When you try to import or export files with Outlook, the following information message appears:

This behavior can occur if the necessary translator files or database converters are not available because they were not installed during Setup. Converters in Outlook 2000 are installed on demand. This applies to third-party personal information management (PIM) files, and file types that use Open Database Connectivity (ODBC).

Click Yesto the information message. The Windows installer will start and install the necessary converter for the file you wish to import.

If clicking Yes above does not resolve the issue, run Office Setup, Add Components, and choose "Run all From my Computer" for Outlook and Converters and Filters.

Converters for the following third-party PIM files are available for installation with Outlook:

• ACT!, vers. 2.0, 3.x, and 4.0
• ECCO 2.0, 3.0, 4.0
• Personal Address Book
• Schedule+, vers. 1.0, 7.0
• Sidekick, vers. 95, 2.0
• Lotus Organizer, vers. 1.0, 1.1, 2.1, 97

Converters are available for the following files types including Microsoft products:

• dBase
• Microsoft Access
• Microsoft Excel
• Microsoft FoxPro

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.