Artigo: 2022778 - Ver produtos para os quais este artigo se aplica.
When you start Outlook 2007, you receive the following error:
Cannot start Microsoft Office Outlook. Cannot open the Outlook window.
Note: If you need help with this error in Outlook 2010 or 2013, use the help article I can't start Microsoft Outlook 2010 or 2013 or receive the error "Cannot start Microsoft Office Outlook. Cannot open the Outlook window"
This problem can occur when file that maintains the Navigation Pane settings becomes corrupted. This file is called profilename.xml, where profilename is the name of your Outlook profile. This file is stored in the following folder:
A good indication this file is corrupted is when the file size is 0 KB.
To resolve this problem automatically, click the Fix this problem link. Then click Run in the File Download dialog box, and follow the steps in this wizard.
For Windows 8
Fix this problem
Microsoft Fix it 20100
For Windows 7, Windows Vista, Windows XP
Fix this problem
Microsoft Fix it 50511
To resolve this problem, use the following steps.
Note If you are using Windows Vista or Windows 7, you may not see Run on the Start menu. In this situation, use the following steps to locate the Run option.
If the profilename.xml file is 0 KB in size, install the following hotfix package to prevent Outlook from displaying the error described in the Symptoms section:
You can use the following steps to determine the name of your Outlook profile.
(http://go.microsoft.com/fwlink/?LinkId=151500)for other considerations.
Artigo: 2022778 - Última revisão: sexta-feira, 9 de maio de 2014 - Revisão: 21.0
Contact us for more help