Article ID: 2022778 - View products that this article applies to.
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Symptoms

When you start Outlook 2007, you receive the following error:

Cannot start Microsoft Office Outlook. Cannot open the Outlook window.

Cause

This problem can occur when file that maintains the Navigation Pane settings becomes corrupted. This file is called profilename.xml, where profilename is the name of your Outlook profile. This file is stored in the following folder:

  • Windows XP

    C:\Documents and Settings\username\Application Data\Microsoft\Outlook
  • Windows Vista, Windows 7

    C:\Users\username\AppData\Roaming\Microsoft\Outlook

A good indication this file is corrupted is when the file size is 0 KB.

Resolution

To resolve this problem automatically, go to the "Fix it for me" section. If you prefer to do this yourself, go to the "Let me fix it myself" section.

Fix it for me

To resolve this problem automatically, click the Fix this problem link. Then click Run in the File Download dialog box, and follow the steps in this wizard.

For Windows 8

Microsoft Fix it
Fix this problem
Microsoft Fix it 20100

For Windows 7, Windows Vista, Windows XP

Microsoft Fix it
Fix this problem
Microsoft Fix it 50511



Note This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.

Note If you are not on the computer that has the problem, you can save the automatic fix to a flash drive or to a CD so that you can run it on the computer that has the problem.

Note We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me" blog or send us an email message.

Let me fix it myself

To resolve this problem, use the following steps.

  1. On the Start menu click Run.
  2. In the Run dialog box, type the following command:

    Outlook.exe /resetnavpane

    Note:
    There is a space between "Outlook.exe" and "/resetnavpane"
  3. Click OK.

Note If you are using Windows Vista or Windows 7, you may not see Run on the Start menu. In this situation, use the following steps to locate the Run option.

  1. On the Start menu click All Programs.
  2. Click Accessories.
  3. Click Run.

More Information

If the profilename.xml file is 0 KB in size, install the following hotfix package to prevent Outlook from displaying the error described in the Symptoms section:

983316 Description of the Office Outlook 2007 hotfix package (Outlook-x-none.msp): June 29, 2010

You can use the following steps to determine the name of your Outlook profile.

  • Windows XP
  1. Open Control Panel.
  2. Switch to Classic View.
  3. Double-click Mail.
  4. Click Show Profiles.
  5. Note the name of your Outlook profile on the General tab.
  6. If you see more than one profile on the General tab, the default profile is listed in the drop-down control under When starting Microsoft Office Outlook, use this profile.
  7. Click OK to close the Mail control panel.
  • Windows Vista, Windows 7
  1. Open Control Panel.
  2. In the Search Control Panel box, type Mail.
  3. Click Mail.
  4. Click Show Profiles
  5. Note the name of your Outlook profile on the General tab
  6. If you see more than one profile on the General tab, the default profile is listed in the drop-down control under When starting Microsoft Office Outlook, use this profile.
  7. Click OK to close the Mail control panel.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2022778 - Last Review: September 5, 2013 - Revision: 19.0
Applies to
  • Microsoft Office Outlook 2007
Keywords: 
kbfixme,kbmsifixme KB2022778

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