Outlook Web Access: Service always defaults to the Lite version

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Article ID: 2023257 - View products that this article applies to.
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Symptoms

When you log in to Outlook Web Access, the service always defaults to Outlook Web Access Lite.

Cause

This issue occurs for one of the following reasons:

  • Your web browser doesn't support Outlook Web Access Premium.
  • The Outlook Web Access accessibility option (for the visually impaired) is selected.
  • You are using Internet Explorer 11 to access Outlook Web Access, and compatibility mode is not enabled.

Resolution

To resolve this issue, use one of the following methods, as appropriate for your situation.

Method 1: Check your web browser and version

Make sure that you're using one of the following web browsers:

  • Internet Explorer 7 or a later version
  • Mozilla Firefox 3.01 or a later version
  • Google Chrome 3.1 or a later version
  • Apple Safari 3.1 or a later version

If you aren't using one of these web browsers, or if its version is earlier than the listed version, Outlook Web Access will always default to Outlook Web Access Lite.

Method 2: Check whether the Accessibility settings is causing Outlook Web Access to default to the Lite version

  1. In Outlook Web Access, click Options, and then click Accessibility.
  2. Clear the Use the blind and low vision experience check box.

    Note Clearing this check box prevents the mailbox from accessing Outlook Web Access Lite by default.

Method 3: Enable Compatibility View in Internet Explorer 11

  1. In Internet Explorer 11, press F10 to display the menu bar.
  2. Click Tools, and then click Compatibility View settings.
  3. Add the Outlook Web Access site to the list of sites to be displayed in Compatibility View.

Note When you use this method, Internet Explorer 11 saves your Compatibility View settings for the website. Every time that you now access that site, Compatibility View will be used. To disable Compatibility View for a website, click the Compatibility View icon for that website. Or, you can add or remove specific websites from Compatibility View without accessing each website.

For more information about how to resolve this issue, see 2866064: Can't load OWA Premium by using Internet Explorer 11 in an Exchange Server environment. If you want to permanently resolve this issue, contact your Service Delivery Manager (SDM) for scheduling information.

More Information

Outlook Web Access Lite is the default for users of Exchange Server 2007 who are using any browser other than Internet Explorer 6 or a later version.

In Exchange Server 2007, desk-less workers will always default to Outlook Web Access Lite unless the customer has filed a specific change request to allow Premium access for those users.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Properties

Article ID: 2023257 - Last Review: March 31, 2014 - Revision: 14.0
Applies to
  • Microsoft Business Productivity Online Dedicated
  • Microsoft Exchange Online Dedicated
  • Microsoft Exchange Server 2007 Enterprise Edition
  • Microsoft Exchange Server 2010 Enterprise
Keywords: 
KB2023257

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