A user's Sent Items folder or another core folder is missing in the Outlook Navigation Pane

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Article ID: 2023733 - View products that this article applies to.
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Symptoms

Although this article may apply to many different implementations of Outlook and Exchange, it is especially applicable in a dedicated deployment of the Microsoft Business Productivity Online Suite.

A user’s Sent Items folder or another core folder is missing in the Navigation Pane in Microsoft Outlook.

Cause

This issue can occur when the user accidentally deletes one or more core folders. The issue can also occur when the folder or folders that seem to be missing become corrupted in some way. For example, Outlook or the computer itself may crash while email messages are being processed through the folder that seems to be missing.

Resolution

To resolve this issue, follow these steps:

  1. Confirm that the folder or folders are missing by using an Outlook profile.
  2. Open the mailbox in the Microsoft Exchange Server MAPI Editor (MFCMAPI), and then look for the missing folder or folders there. If the folder or folders are not there, run the following command:

    Outlook /resetfolders

    This command provisions all the default system folders for the mailbox.

  3. If the folders are missing from Outlook but are present in MFCMAPI, examine the PR_ATTR_HIDDEN attribute in MFCMAPI for the missing folder. The following example demonstrates an evaluation of the Sent Items folder. As you can see in the following screen shot, the attribute is set to True. This means that the folder is hidden.



  4.  Double-click the attribute, and then click to clear the Boolean check box. The attribute is now set to false.





  5. Repeat steps 2 through 5 for any other affected folders. 

  6. Reload the Outlook profile. The Sent Items folder and any other missing folders should appear as expected. If the Sent Items folder was missing, try to send a test message from the mailbox to confirm that the folder is now working as expected.

     

Properties

Article ID: 2023733 - Last Review: June 21, 2014 - Revision: 12.0
Applies to
  • Microsoft Business Productivity Online Dedicated
  • Microsoft Outlook 2010
  • Microsoft Office Outlook 2007
  • Microsoft Business Productivity Online Suite Federal
Keywords: 
KB2023733

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