Select the product you need help with
- Internet Explorer
- Windows Phone
- More products
Items that are deleted from a shared mailbox go to the wrong folder in Outlook
Article ID: 202517 - View products that this article applies to.
This article was previously published under Q202517
When using one of the Microsoft Outlook products listed at the beginning of this article, you delete items from a Mailbox folder of another user where you have deletion privileges, and the deleted items go into your Deleted Items folder rather than that of the mailbox owner.
Outlook provides a Windows Registry setting to switch the destination of deleted items to the mailbox owner's Deleted Items folder.
To Switch the Destination of Deleted ItemsImportant This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
To have us switch the destination for deleted items for you, go to the "Fix it for me" section. If you prefer to switch the destination for deleted items yourself, go to the "Let me fix it myself" section.
Fix it for me
To switch the destination for deleted items automatically, click the Fix it button or link. Then click Run in the File Download dialog box, and follow the steps in the Fix it wizard.
Stores deleted items in your folder
Microsoft Fix it 50782
Stores deleted items in the mailbox owner's folder
Microsoft Fix it 50783
Then, go to the "Did this fix the problem?" section.
Let me fix it myselfTo change the registry setting, follow these steps:
Determine if DelegateWasteBasketStyle has been applied using a group policyIf the above registry value has no effect, an administrator may have applied the setting using a group policy. Group policy registry values override those that are configured in the user settings section of the registry.
Office user settings are located in the following registry key path:
Office group policy setting are located in the following registry key path:
HKEY_CURRENT_USER\Software\Policies\Microsoft\OfficeIf you find the DelegateWasteBasketStyle value exists in the HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\xx.x\Outlook\Options\General subkey (where xx.x is the version number of Office as it appears in the table below), it is likely because group policies are used in your organization. To review group policies that apply to your user or computer account, contact your Active Directory administrator.
Collapse this tableExpand this table
Did this fix the problem?
Article ID: 202517 - Last Review: November 1, 2011 - Revision: 9.0