Article ID: 2025907 - View products that this article applies to.
After Office 2008 for Mac installation, you may receive the following error message:
Microsoft Office did not install correctly, to fix this problem you must follow specific steps to remove and then reinstall Office.
This behaviour can occur if the software did not install correctly on your computer or the licensing credentials do not match.
To resolve this issue you must manually remove and then reinstall Office 2008 for Mac. Do not skip steps in this article. You may find it easier to follow the steps if you print this article first.
Note that removing Office using "Remove Office" tool does not remove everything related to Office on your computer, therefore, you must manually remove several other items from your machine.
Before you follow the steps below, please have your installation media and Product Key in hand. If you have downloaded version of the product, find email with the link to re-download the executable. Once the executable is downloaded to your Desktop or another folder, you may start working through these steps.
Step 1: Quit all applications
You must quit all applications before you uninstall Office 2008 for Mac. To close a program, select the program on the toolbar (top), and then select Quit. If you cannot quit a program or do not know how, hold down the Command and Option keys, and then press Esc on your keyboard. Select the program in the "Force Quit Application" window, and then select Force Quit. Click Force Quit to quit the program.
Step 2: Remove licensing information (Plus force activation for downloaded versions)
Follow steps for the type of product you have: box or downloaded.
To remove the Office 2008 for Mac licensing information and enter the correct information, follow these steps:
1. On the Go menu, click Applications.
2. Open the Microsoft Office 2008 folder, and then open the Office folder.
3. Drag OfficePID.plist to the Trash.
4. Close all windows.
5. On the Go menu, click Home.
6. Open Library. Note The Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.
7. Open Preferences, open Microsoft, and then open Office 2008.
8. Move the Microsoft Office 2008 Settings.plist to the Trash.
9. Restart Office 2008, and enter a new or unused Product Key when prompted.
If you have downloaded version of the product (You have downloaded the product from http://www.microsoft.com/mac), follow these steps:
Step 3: Follow KB to remove the rest of files and folders
See Microsoft Knowledge Base article to remove the rest of Office files. Start with Step 2.
Once you are done removing everything, reinstall Office back. If the issue continues to occur, proceed to the next step.
Step 7: Reinstall Office and Download the Update
For more information about how to install Office 2008 for Mac, click the following article number to view the article in the Microsoft Knowledge Base:
2400260 How to Install Office 2008
If the problem continues to occur after reinstalling the product, proceed to Step 6.
Step 8: The problem continues to occur
If the problem continues to occur, you may have the background programs/services loading on your computer that preventing the setup from completing.
To find out if the problem is related to background programs or services, exist to Safe Mode and then install Office 2008. To exist to Safe Mode, follow these steps:
Article ID: 2025907 - Last Review: September 12, 2011 - Revision: 43.0
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