Error message when you try to open or to save a document in Word 2007: "Word could not create the work file"

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Article ID: 2027053 - View products that this article applies to.
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Symptoms

When you try to open or to save a document in Microsoft Office Word 2007, you receive the following error message:

Word could not create the work file. Check the Temp environment variable.

Cause

This problem occurs because the Temporary Internet Files location for Internet Explorer is set to be an unexpected location. Specifically, the Temporary Internet Files location for Internet Explorer is set to be a location in which the user does not have permissions to create new temporary files.

Resolution

To resolve this problem, change the Temporary Internet Files location for Internet Explorer. To do this, follow these steps:

  1. On the Tools menu in Internet Explorer, click Internet Options to display the Internet Options dialog box.

  2. In the Internet Options dialog box, click the General tab.

  3. In the Browsing history section, click Settings to open the Temporary Internet Files and History Settings dialog box.

  4. In the Temporary Internet Files and History Settings dialog box, click Move Folder to open the Browse for Folder dialog box.

  5. In the Browse for Folder dialog box, select the following location:

    For Windows Vista, for Windows 7, and for Windows Server 2008:
    C:\Users\<user name>\AppData\Local\Microsoft\Windows

    For Windows XP and for earlier versions of Windows:
    C:\Documents and Settings\<user name>\Local Setting

    Note Whichever location you select, a folder that is called Temporary Interenet Files is created. And if it is necessary, content is migrated to the new location.

  6. Click OK to close the Browse for Folder dialog box.

  7. Click OK to close the Temporary Internet Files and History Settings dialog box.

  8. Click OK to close the Internet Options dialog box.

  9. Restart the computer when you are prompted.

More Information

For more information about about how Word creates temporary files, click the following article number to view the article in the Microsoft Knowledge Base:

211632 Description of how Word creates temporary files

 

Properties

Article ID: 2027053 - Last Review: September 14, 2010 - Revision: 2.0
APPLIES TO
  • Microsoft Office Word 2007
  • Microsoft Office Word 2003
Keywords: 
KB2027053

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