Action center in Windows 7 reporting that antivirus is not installed

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Article ID: 2028210 - View products that this article applies to.
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Symptoms

The Action Center in Windows 7 shows that antivirus, antispyware or firewall is not installed when they are in fact installed and working normally.

Cause

Due to a change to the Security Center interface for ISVs, some antivirus, antispyware, and firewall programs could be incompatible with the Action Center in Windows 7.

New APIs were introduced in Vista SP1 that implemented new API's. More information on this case be found at the following link:

Upcoming Action Center Changes for Security Vendor Software
http://windowsteamblog.com/blogs/windowssecurity/archive/2009/05/06/upcoming-action-center-changes-for-security-vendor-software.aspx

If the application vendor does not use the appropriate API's, the Action Center will not show that the product is properly installed.

Resolution

Please contact the antivirus\antispyware\firewall vendor for a newer version of their software.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2028210 - Last Review: June 1, 2010 - Revision: 3.0
APPLIES TO
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Ultimate
Keywords: 
KB2028210

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