Article ID: 2032216 - Last Review: December 14, 2010 - Revision: 1.0

The Microsoft Exchange Information Store service crashes on an Exchange Server 2007 server when you start it or try to mount certain databases

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SYMPTOMS

The Microsoft Exchange Information Store service crashes on a Microsoft Exchange Server 2007 server when you start it or try to mount certain databases. Additionally, the following events are generated in Application log:


Event Type: Error
Event Source: MSExchangeIS
Event ID: 9659
Description:
The Microsoft Exchange Information Store encountered an unexpected exception 0xC0000005 at address <address> while processing a request for user <NETWORK SERVICE account>.


Event Type: Error
Event Source: MSExchange Common
Event ID: 4999
Description:
Watson report about to be sent to dw20.exe for process id: <ID>, with parameters: E12N, c-rtl-AMD64, <version>, store.exe, exmime.dll, xxxx, c0000005, xxxx, <version>.


Event Type: Error
Event Source: Microsoft Exchange Server
Event ID: 1000
Description:
Faulting application store.exe, version <version>, stamp xxxx , faulting module exmime.dll, version <version>, stamp xxxx , debug? 0, fault address <address>.

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CAUSE

This issue occurs because a certain "bad" message is located in a user's Outbox.
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RESOLUTION

To resolve this issue, install the following update rollup: 
2407025  (http://support.microsoft.com/kb/2407025/ ) Description of Update Rollup 2 for Exchange Server 2007 Service Pack 3
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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APPLIES TO
  • Microsoft Exchange Server 2007 Service Pack 3, when used with:
    • Microsoft Exchange Server 2007 Enterprise Edition
    • Microsoft Exchange Server 2007 Standard Edition
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Keywords: 
kbqfe kbfix kbsurveynew kbhotfixrollup kbexpertiseinter KB2032216
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