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How to troubleshoot damaged PowerPoint 2000 presentations
Article ID: 207377 - View products that this article applies to.
This article was previously published under Q207377
For a Microsoft Office PowerPoint 2003 version of this article, see 826810
For a Microsoft Microsoft PowerPoint 97 version of this article, see 189549
If you experience unexpected behavior when you work with a Microsoft PowerPoint file, your presentation may be damaged or corrupted. Symptoms of a corrupted presentation include the following:
Note In some cases you may experience these symptoms for reasons other than a corrupted presentation.
If you determine that the presentation has been corrupted, try the following methods to attempt to recover the damaged file. The methods listed in this article are organized in the following sections:
General TroubleshootingNote Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
Although some of these troubleshooting steps can be used in Microsoft Windows NT, many are targeted for Microsoft Windows 95 and Microsoft Windows 98.
Restart Windows 95 or 98 in Safe Mode. To do this, follow these steps:
If You Are Unable to Open a PresentationIf you are still unable to open your presentation, use one of the following methods.
Method 1: Drag the Presentation to the PowerPoint Program File
Method 2: Double-Click the PowerPoint Presentation in Windows ExplorerTo try to open the file, double-click the PowerPoint presentation in Windows Explorer.
Method 3: Attempt to Insert Slides into a Blank PresentationTo attempt to insert slides into a blank presentation, follow these steps:
Method 4: Try to Open the Temporary File Version of the PresentationWhen you edit a PowerPoint presentation, it will create a temporary copy of the file with the name PPT####.tmp, where #### represents a random four-digit number. This file may reside in the same folder as the presentation, or it may be in your Temporary file folder. After you rename the file to have a .ppt extension, you may be able to open this file in PowerPoint.
Method 5: Try to Open the Presentation in PowerPoint ViewerIf you are able to open the presentation in the PowerPoint Viewer, your PowerPoint installation may be corrupted or the presentation may contain corrupted objects.
Method 6: Move the File to Another ComputerIn some cases, if you copy the PowerPoint file to a different computer, you can open the presentation. If you are able to open the file, look at each slide to determine if there are any blank object placeholders. If there are, delete them. Resave the presentation and then copy the presentation back to the original computer.
Method 7: Move the File to Another DiskWindows may not be able to read the file from where it is currently saved. Copy the file to another disk. For example, copy the file from a floppy disk to the hard disk.
Note If you are unable to copy the file from the disk on which it is saved, it may be cross-linked with other files or folders, or it may be located in a damaged sector of the disk. Try Method 8.
Method 8: Run ScanDiskRun ScanDisk to repair all errors on the drive. Have it repair all cross-linked files and convert lost fragments to files.
Note Even though ScanDisk may determine that your file is cross-linked and repair it, this is not a guarantee that PowerPoint will be able to read the file.
Method 9: Copy the File to a Macintosh ComputerCopy the file to a Macintosh computer and open it in PowerPoint for the Macintosh.
Note This procedure may require that you install the PowerPoint 97 converter for PowerPoint 4.0 for the Macintosh. The following files are available for download from the Microsoft Download Center:
http://download.microsoft.com/download/powerpoint40mac/convert1/1/macos/en-us/pp8_68k.hqx680x0 version of the converter
http://download.microsoft.com/download/powerpoint40mac/convert2/1/macos/en-us/pp8_ppc.hqxPowerPC version of the converter
If You Are Able to Open a Damaged Presentation
Method 1: Attempt to Apply the Damaged Presentation as a TemplateInsert the slides into a blank presentation, and then apply the damaged presentation as a template to preserve the master. To do this, follow these steps:
Method 2: Paste the Slides from the Damaged File into a New FileUse a copy and paste operation to move the slides from the damaged presentation to a blank presentation. To do this, follow these steps:
Method 3: Save the Presentation as RTF (Rich Text Format)If there is corruption throughout the presentation, the only option to recover the file may be to save as RTF. This method, if successful, recovers only the text that appears in Outline view. To do this, follow these steps:
For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/156126/ )Troubleshooting Windows 95 using Safe Mode
(http://support.microsoft.com/kb/159172/ )Attachments from Wang Office are losing filenames
(http://support.microsoft.com/kb/164519/ )Troubleshooting Office Kernel32.dll errors under Windows 95
(http://support.microsoft.com/kb/88082/ )Error opening untranslated presentation