Article ID: 207482 - View products that this article applies to.
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After you install Microsoft Office 2000, the following error message may appear when you click the Address Book icon in the Envelopes and Labels dialog box (Tools menu) in Microsoft Word:
When you click Finish, the following message appears:
Inbox Setup Wizard
The following unrecoverable error has occurred:
The Mapisvc.inf file is missing.
To exit, click Finish.
When you click OK, the following message appears:
There are no profiles. Choose the Mail and Fax icon in the Control Panel to create a new profile.
When you click OK, you are returned to the Envelopes and Labels dialog box.
Logon failed. You must log on to Microsoft Exchange to access your address book.
address book. Error code: "Unspecified error".
There is no Address Book to access. You are trying to access the Address Book on a computer that has never run a MAPI client, in this case Outlook.
To resolve this problem, follow these steps:
Microsoft has confirmed that this is a problem in Microsoft Outlook 2000.