Article ID: 2104676 - View products that this article applies to.
When navigating to one or more specific policies using the Opalis Integration Server Client, the Client becomes unresponsive for a long period of time before recovering or does not recover at all.
When viewing the process (OISClient.exe) in Task Manager, the process may show 100% CPU usage. In addition, when viewing the OpalisManagementService.exe process on the Opalis Integration Server Management Server computer, it also may show 100% CPU usage.
Closing the Opalis Integration Server Client gracefully (if possible) stops the CPU usage of the Client and allows the OpalisManagementService.exe process to cease consuming 100% CPU and return to normal consumption. Terminating the OISClient.exe process from Task Manager stops the CPU usage of the Client but OpalisManagementService.exe may continue to consume 100% CPU unless it is also terminated using Task Manager.
The specific policies have an extremely large volume of historical data accrued. When a policy is selected using the Opalis Integration Server Client, the Client will load the results of all historical instances of that policy in order to populate the "Log History" tab. A very large volume of historical data results in the Client making a request for a vast amount of data from the Management Server which it must collect from the database and then transfer to the Client for user interface processing resulting in high CPU usage first from the OpalisManagementService.exe process and then from the OISClient.exe process.
If Log Purging is not already enabled, then it should be enabled and configured to an appropriately aggressive purging schedule. If Log Purging is already enabled, then the configuration should be updated to be more aggressive.
Once Log Purging has been appropriately configured, select the "Purge Now" button to perform an immediate purge operation. If the symptoms still exist, then the purging configuration still needs to be more aggressive.
To configure Log Purge, follow the steps outlined below:
The following Log Purge Options are available and will be applied to all policies with each purge execution:
(http://go.microsoft.com/fwlink/?LinkId=151500)for other considerations.