Article ID: 211205 - Last Review: February 20, 2007 - Revision: 3.2

Dell and IBM Notebook Computers May Not Suspend

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This article was previously published under Q211205
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SYMPTOMS

A Dell or IBM notebook computer may hang (stop responding) when it tries to use Standby mode.
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CAUSE

This behavior can occur if the COM port is open (by a modem, debugging, or so on) when the computer tries to use Standby mode.
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RESOLUTION

To work around this issue, make sure the COM port is not active when the computer goes to Standby mode.
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
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APPLIES TO
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional Edition
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Keywords: 
kbenv kbhardware kbnofix kbprb KB211205
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