WD2000: Error Message: "Cannot Locate Microsoft Conversion Library" Opening Non-Word File

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Article ID: 211542 - View products that this article applies to.
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SYMPTOMS

When you attempt to open a document that was created in non-Word format, one of the following error messages may appear:
Cannot locate Microsoft Conversion Library (Msconv97.dll).
-or-
Microsoft Word can't import the specified format. This feature is not currently installed. Would you like to install it now?

CAUSE

You may receive this error if the Msconv97.dll file is in the wrong location.

For example, the error message appears if the Msconv97.dll file is in a different location from the text converters.

The first error message is typically seen when opening WordPerfect files. The second error message is seen when opening other non-Word files for which Word uses an external converter.

RESOLUTION

To correct this problem, use either of the following methods.

Method 1: If Word Cannot Locate the Microsoft Conversion Library

  1. Click OK in the error message box.
  2. On the Help menu, click Detect and Repair.
  3. In the Detect and Repair dialog box, click Start.

Method 2: If Word Cannot Import the Specified Format

Click Yes to install the feature. The Windows Installer runs and installs the missing file.

MORE INFORMATION

If you attempt to save (convert) a file to a non-Word format, such as WordPerfect 5.x, while the Msconv97.dll file is unavailable, one of the following error messages appears:
Microsoft Word can't export in the specified format. This feature is not currently installed. Would you like to install it now?
-or-
Cannot locate Microsoft Conversion Library (Msconv97.dll).

REFERENCES

For additional information about troubleshooting document conversion, click the article numbers below to view the articles in the Microsoft Knowledge Base:
240854 WD2000: Limitations of Converting WordPerfect 5.x Documents
211692 WD2000: Converting Documents Created in WordPerfect
235928 WD2000: Supported File and Graphics Formats

Properties

Article ID: 211542 - Last Review: February 21, 2014 - Revision: 1.0
APPLIES TO
  • Microsoft Word 2000 Standard Edition
Keywords: 
kbnosurvey kbarchive kbnofix kbinterop kbprb kbusage KB211542

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