WD2000: Return Address Does Not Print or Appear on Envelopes Tab

You may experience the following behaviors after adding an envelope to your document:

• When you print, the return address may not print on the envelope.
  
  -or-
• When you click Envelopes and Labels on the Tools menu, the return address may not appear on the Envelopes tab.

The insertion point is in the document text area. When the insertion point is in the document (and not in the attached envelope), the return address does not print or appear on the Envelopes tab.

NOTE: To view the Envelopes tab, click Envelopes and Labels on the Tools menu.

To work around this behavior, use either of the following methods.

Method 1: Place the Insertion Point in the Envelope

Before you print or view the Envelope tab, move the insertion point into the envelope that is attached to your document.

Method 2: Use the EnvelopeExtra1 AutoText for the Return Address

You can use an AutoText entry (EnvelopeExtra1) to add information to an envelope. The AutoText entry can be helpful for automatically including a company logo or other objects or text in the return address on an envelope.

NOTE: The EnvelopeAddress1 AutoText does not appear on the Envelopes tab, but when you add the envelope to a document, the Return Address (EnvelopeAddress1) is added to the envelope and will print.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

For additional information about problems with the return address anddelivery address when the envelope is added to a document, click the article number below to view the article in the Microsoft Knowledge Base: