WD2000: Error Message: "Word Could Not Insert the Address"

View products that this article applies to.

This article was previously published under Q211935

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SYMPTOMS

When you insert an address from the Address Book, the following error message appears:

Word could not insert the address. One or more address fields are missing from the selected address book. Pick another address book or change your address layout and try again.

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CAUSE

This error message can be caused by one of the following conditions:

The field you are using is invalid or incorrect. For example, it may be misspelled.

-or-
All of the fields in your AddressLayout AutoText entry are associated with Address Book fields that do not contain any data. This error message does not appear if at least one of the fields contains data.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

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The Categories field from Microsoft Outlook is not available for import into Word 2000 by using the Address Book.

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

225000 (http://support.microsoft.com/kb/225000/EN-US/ ) WD2000: Outlook Categories Field Unavailable in Mail Merge

For additional information about using the AddressLayout AutoText entry, click the article number below to view the article in the Microsoft Knowledge Base:

212345 (http://support.microsoft.com/kb/212345/EN-US/ ) WD2000: How to Modify the Layout of an Address Book Entry

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