Article ID: 2121441 - View products that this article applies to.
For a Microsoft Office 2007 version of this article, see 924621
For a Microsoft Office 2003 version of this article, see 828377
For a Microsoft Office XP version of this article, see 298043
For a Microsoft Office 2000 version of this article, see 244421
This article discusses the supported installation methods for Microsoft Office 2010 products.
To install an Office 2010 product on a workstation, use one of the following supported methods:
The following installation methods are supported only if you are using the Microsoft Professional Support offering and if the deployment is part of an Office Deployment Advisory Service (ODAS) case.
297033To create a system image that includes the Office 2010 programs, and to replicate that image on the target computers, follow these steps:
(http://support.microsoft.com/kb/P1/ )Description of the Office Deployment Advisory service
Microsoft cannot fully support image installations that are created by using a third-party utility because Microsoft cannot guarantee that a third-party product will successfully install an Office 2010 product. We cannot guarantee that a third-party product will accurately install all the necessary files to the correct locations or that the third-party product will create all the required registry entries.
Customer Support Product Support Engineers can provide only commercially reasonable effort support on the actual image file that is used to install a 2007 Office suite. Customer Support Engineers will continue to support the Office 2010 applications, and the deployment of those applications that are listed under supported methods. However, support for the actual image will be limited to commercially reasonable effort only. Commercially reasonable effort support for the image file includes troubleshooting and reverse engineering troubleshooting.
Note The method of reverse engineering troubleshoots installation by removing non-Microsoft components or by removing individual Microsoft components.
Troubleshooting an installation of OfficeIf you have problems running the Office 2010 program, contact Microsoft Customer Support Services. If you have problems installing Office 2010 by using a Microsoft utility other than the Setup program, contact the correct Microsoft product support group. If you are using a third-party utility, contact the manufacturer of that product. Use the following methods to troubleshoot problems that you have when you install an Office 2010 product:
Article ID: 2121441 - Last Review: April 3, 2013 - Revision: 3.0