You cannot print to Canon printers from Publisher 2000 in Windows 98

View products that this article applies to.

This article was previously published under Q212532

For a Microsoft Publisher 98 version of this article, see 191136 (http://support.microsoft.com/kb/191136/ ) .

SYMPTOMS

When you try to print to a Canon Bubble Jet printer, or Canon MultiPass printer from Microsoft Publisher 2000 on Windows 98, your publication may not be printed correctly. For example, you may experience one of the following symptoms:

Garbled text
Unwanted lines, characters, or boxes
Missing colors

This problem has been reported with the following Canon printers:

Canon BJC-80
Canon BJC-250
Canon BJC-4200
Canon BJC-4300
Canon C-5000
Canon MultiPass
Canon 2500 MultiPass
Canon 3000 MultiPass

Back to the top

CAUSE

These symptoms appear if you are using a Windows 95 or Windows 3.1 printer driver. These printer drivers are incompatible with Windows 98.

Back to the top

RESOLUTION

Method 1: Use an Updated Printer Driver

Download and install the updated Windows 98 Canon printer drivers from Canon Computer Systems' World Wide Web Site:

http://www.usa.canon.com/consumer (http://www.usa.canon.com/consumer)

NOTE: It is recommended that you remove the old printer driver first before loading the newest driver available. The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information. The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Back to the top

Method 2: Use Printer Emulation

If an updated driver is not available, install one of the following drivers that emulates your printer:

   If you are using             Use this Driver for
   This Canon Printer           Printer Emulation
   --------------------------------------------------

   BJC-80                       BJC70, Epson LQ-2550
   BJC-250                      BJC80, Epson LQ 510
   BJC-4200                     BJC4000 or BJC800
   BJC-4300                     BJC4000 or BJC800
   5000 MultiPass               Use version 3.92, this version eliminates
                                the MultiPass server software and there
                                is actually an option for the 5000
                                MultiPass in the driver files.
   2500 MultiPass               Same as above.
   3000 MultiPass               Same as above.

Back to the top