Attempting a System Center Virtual Machine Manager 2008 P2V conversion of Windows Server 2003 R2 fails with Error 13257

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Article ID: 2131553 - View products that this article applies to.
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Symptoms

When using System Center Virtual Machine Manager 2008 (SCVMM), a P2V conversion of Windows Server 2003 R2 may fail with Error 13257 trying to patch the source prior to the conversion.  This error actually occurs on the "Conversion Information" dialog during the P2V wizard before actually starting the conversion.

The following errors occur during the P2V conversion using SCVMM.

Error (13257):

Virtual Machine Manager server is unable to convert <machineName> because required files are missing.

Recommended Action:

Copy the file SP2.CAB to "D:\Program Files\Microsoft System Center Virtual Machine Manager 2008 R2\Patch Import" on the Virtual Machine Manager server, run the Add-Patch cmdlet to add the required files to the Virtual Machine Manager patch cache, and then try the operation again. The file SP2.CAB is located either at %WINDIR%\Driver Cache\i386 on <machineName>, or on the Windows Server 2003 Service Pack 2 (ENU, i386) installation media.n/ If SP2.CAB is not available, locate dc21x4.sys (Version: 5.5.5.0) on the installation media, copy the file to "D:\Program Files\Microsoft System Center Virtual Machine Manager 2008 R2\Patch Import", and then run the Add-Patch cmdlet to add the required files to the Virtual Machine Manager patch cache.

Error (13257):

Virtual Machine Manager server is unable to convert <machineName> because required files are missing.

Recommended Action:

Copy the file SP2.CAB to "D:\Program Files\Microsoft System Center Virtual Machine Manager 2008 R2\Patch Import" on the Virtual Machine Manager server, run the Add-Patch cmdlet to add the required files to the Virtual Machine Manager patch cache, and then try the operation again. The file SP2.CAB is located either at %WINDIR%\Driver Cache\i386 on <machineName>, or on the Windows Server 2003 Service Pack 2 (ENU, i386) installation media.n/ If SP2.CAB is not available, locate intelide.sys (Version: 5.2.3790.3959) on the installation media, copy the file to "D:\Program Files\Microsoft System Center Virtual Machine Manager 2008 R2\Patch Import", and then run the Add-Patch cmdlet to add the required files to the Virtual Machine Manager patch cache.

Note that the two errors above reference two drivers that are missing: c21x4.sys, which is an Intel miniport driver, and intelide.sys which is an Intel disk driver.

Cause

This issue can occur if the vmmservice.config file is located in the same directory as vmmservice.exe. The default location for vmmservice.exe is C:\Program Files\Microsoft System Center Virtual Machine Manager 2008 R2\bin. If vmmservice.config is located in the same directory, the P2V operation will fail with error 13257.

Resolution

Check to see if the vmmservice.exe and vmmservice.config files are located in the same directory.  If so, remove or rename the vmmservice.config file and then try the conversion again.  After removing or renaming the vmmservice.config file, the conversion should complete normally.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2131553 - Last Review: August 10, 2011 - Revision: 5.0
APPLIES TO
  • Microsoft System Center Virtual Machine Manager 2008
  • Microsoft System Center Virtual Machine Manager 2008 R2 Workgroup Edition
  • Microsoft System Center Virtual Machine Manager 2008 Workgroup Edition
Keywords: 
KB2131553

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