Article ID: 213873 - View products that this article applies to.
This article was previously published under Q213873
When you view your portfolio in MSN Money Investing, you may experience one or more of the following symptoms:
For more information about how to remove and reinstall MSN Money Deluxe Portfolio, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/176841/ )How to remove and reinstall the MSN Money Investing components
This issue may occur if one of the following conditions is true:
To resolve this issue, use the appropriate method that addresses the cause of the issue.
You signed in by using a different Passport Network accountSign out of the current Passport Network and then sign back in to Passport Network by using the name and the password that you originally used to gain access to your Portfolio data file.
Even though your Passport Network name is in the form of an e-mail address, it is not directly linked to your actual e-mail address (unless you are using Outlook.com or msn.com). Therefore, even if you have a new e-mail address, you can still use the old address as your Passport Network sign-in name to access the portfolio data associated to that Passport Network name.
If you want help determining if you have created other Passport Network accounts, contact Passport Network support. To do this, visit the following Microsoft Web site:
Reset the Web site Connection to the MSN Money Investing Web siteTo reset your connection to the MSN Money Investing Web site, disconnect from the Internet, restart your computer, and then connect to the following MSN Web site:
http://moneycentral.msn.com/investorNote Update any shortcut, favorite, or bookmark that you use to connect to Portfolio Manager.
Browser Changed or UpgradedWhen you upgrade or change the browser that you use, the default location of your data file may change, and Portfolio Manager cannot locate your most recent data file.
You can find and restore your old data file or restore a backup data file. For more information about how to do this, see the "More Information" section.
Note To use the Deluxe version of Portfolio Manager, you must have Microsoft Internet Explorer 6 Service Pack 1 (SP1) or in Windows Internet Explorer 7.
Two or more instances of Portfolio Manager are openMSN Money Investing saves the changes you make in Portfolio Manager when you either refresh your browser or click another area inside MSN Money Investing. If you open more than one instance of Portfolio Manager, you can unintentionally overwrite changes that you made.
If you try to overwrite the data file, you receive the following warning message:
Follow the steps in the "More Information" section to see if you can find and restore a data file that contains the data you want.
Another instance of the browser has already saved to the datafile in MSN Money Investing. Do you want to replace the saved data with the data in this portfolio? All previously saved data will be overwritten.
To prevent this issue, do not run multiple instances of Portfolio Manager.
Browser reports an invalid user stringIf the UserAgent is not valid or is not readable, quit your browser, disconnect from the Internet, and then restart your computer.
If the issue continues to occur, upgrade or reinstall your browser. To upgrade to the latest version of Internet Explorer, visit the following Microsoft Web site:
Damaged data fileFollow the steps in the More Information section to find and restore a data file that contains the data that you want.
Determine where your MSN Money files are stored on your computerTo determine where your data file is stored and what it is currently named, follow these steps:
Determine the version of MSN Money Investing that you are usingYou are using the Deluxe (ActiveX) version of MSN Money Investing if you can see the Common Tasks and Other Tasks options to the left of Portfolio Manager. If you do not see these options, you are using the Basic (HTML) version of the MSN Money Investing Web site. In the Basic version, you gain access to your data file that is stored on the server by signing in to the Passport Network account that is associated to your data.
Find where Portfolio Manager saves the default data file for the ActiveX version of MSN Money InvestingTo find where your data file is stored and what it is currently named, follow these steps:
Find the MSN Money Investing Data FilesTo find the data files for MSN Money Investing:
Restore an MSN Money Investing ActiveX data file