Response group call forwarding to a PSTN number fails after you install update 976657 on Office Communications Server 2007 R2, Mediation Server

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Article ID: 2140400 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • On a computer that is running Microsoft Office Communications Server 2007 R2, Mediation Server, you install the updates that are described in the following Microsoft Knowledge Base articles:
    • 976657 Description of the cumulative update for Office Communications Server 2007 R2, Unified Communications Managed API 2.0 Core Redist 64-bit: April 2010
    • 977343 Description of the cumulative update for Office Communications Server 2007 R2, Core Components: January 2010
    • 977937 Description of the cumulative update for Office Communications Server 2007 R2, Mediation Server: April 2010
  • You configure a Public Switched Telephone Network (PSTN) number as call forwarding numbers of a response group when all agents in the response group are busy.
  • You call the response group by using an external PSTN number.
  • All the agents in the response group are busy.
In this scenario, call forwarding is unsuccessful.

RESOLUTION

To fix this problem, install the following cumulative update:
982170 Description of the cumulative update for Office Communications Server 2007 R2, Unified Communications Managed API 2.0 Core Redist 64-bit: July 2010

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the latest updates for Communications Server 2007 R2, click the following article number to view the article in the Microsoft Knowledge Base:
968802 Updates for Communications Server 2007 R2

Properties

Article ID: 2140400 - Last Review: July 22, 2010 - Revision: 1.0
APPLIES TO
  • Microsoft Office Communications Server 2007 R2 Enterprise Edition
  • Microsoft Office Communications Server 2007 R2 Standard Edition
Keywords: 
kbprb kbexpertiseinter kbsurveynew kbqfe KB2140400

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