The version of SharePoint 2010 for Internet Sites Enterprise that was downloaded and installed before May 25, 2010 does not have all product features enabled, or the version runs with reduced functionality

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Article ID: 2143810 - View products that this article applies to.
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SYMPTOMS

If you installed Microsoft SharePoint 2010 For Internet Sites Enterprise (SharePoint 2010 FIS Enterprise), and then you tried to activate the product by using the Enterprise key before May 25, 2010, you encounter the following symptoms:
  • The following Enterprise features are not available, or the features have reduced functionality:
    • Access Services
    • InfoPath Forms Services
    • Chart Web Parts
    • Excel Services
    • PerformancePoint Services
    • Visio Services
To verify that you are encountering this issue, consider the following scenarios:
  • One of the following GUIDs exists in the output of the (Get-SPFarm).Products cmdlet:
    • 1F230F82-E3BA-4053-9B6D-E8F061A933FC
    • F48AC5F3-0E33-44D8-A6A9-A629355F3F0C
  • The following registry subkey contains one of the previous GUIDs:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\Web Server Extensions\14.0\WSS\InstalledProducts\{90140000-110D-0000-1000-0000000FF1CE}

RESOLUTION

To resolve this issue, you must uninstall SharePoint 2010 FIS Enterprise from each server. Then, you must use a new FIS activation key to reinstall SharePoint 2010 FIS Enterprise on each server. To do this, follow these steps: 
  1. Back up your current environment.

    This backup is to make sure that you have a safe copy of your data or for you to try this operation first on a set of test servers. We strongly recommend that you try this operation on test servers before you run it in production.

    For more information about how to back up your current environment, visit the following TechNet website:
    http://technet.microsoft.com/en-us/library/ee428315.aspx
  2. Uninstall the current product from Control Panel, and then restart your computer.

    Note You do not have to uninstall any of the Microsoft SharePoint prerequisites.
  3. Install by using the correct license type.

    Note You do not have to install any of the Microsoft SharePoint prerequisites.

    To install by using the correct license type, follow these steps:
    1. Log on to your account, and then retrieve a new SharePoint 2010 FIS Enterprise product key from the following website:
      https://www.microsoft.com/licensing/servicecenter/
      Note You have to obtain a new key. You do not have to download new installation media.
    2. For more information, see the following articles on the Microsoft TechNet website:
      http://technet.microsoft.com/en-us/library/cc262243.aspx (Single Server)
      http://technet.microsoft.com/en-us/library/ee805948.aspx (Multiple Server farms)
  4. Verify that the correct license type is installed by using the SharePoint Management Console. To do this, follow these steps:
    1. Click Start, click All Programs, click Microsoft SharePoint 2010 Products, and then click SharePoint 2010 Management Console.
    2. In SharePoint 2010 Management Console, at the command prompt, type the following command, and then press ENTER:
      (Get-SPFarm).Products
    3. Make sure that one of the following GUIDs exists in the list:
      • B2C0B444-3914-4ACB-A0B8-7CF50A8F7AA0
      • D5595F62-449B-4061-B0B2-0CBAD410BB51
    4. Make sure that neither of the following GUIDs exists:
      • 1F230F82-E3BA-4053-9B6D-E8F061A933FC
      • F48AC5F3-0E33-44D8-A6A9-A629355F3F0C
  5. Restore your data. For more information, see the instructions in the following Microsoft TechNet article:
    http://technet.microsoft.com/en-us/library/ee428303.aspx

Properties

Article ID: 2143810 - Last Review: January 17, 2011 - Revision: 3.0
APPLIES TO
  • Microsoft SharePoint 2010 For Internet Sites Enterprise
Keywords: 
kbtshoot kbexpertiseadvanced kbPubTypeKC kbactivation kbinstallation KB2143810

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