XADM: Internet Mail Service Stops with an Access Violation

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This article was previously published under Q214407

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SYMPTOMS

The Microsoft Exchange Internet Mail Service terminates with an access violation during the processing of outbound Internet mail. Viewing the application log using event viewer may show some of the following events:

Event ID: 4097
Source: DrWatson
Type: Information
Category: None
Description:
The application, exe\MSEXCIMC.dbg, generated an application error The error occurred on 11/ 9/1998 @ 9:14:48.422 The exception generated was c0000005 at address 004391a3 (nosymbols)

Other exceptions reported might include some of the following:

The exception generated was c0000005 at address 004402cb (nosymbols)
The exception generated was c0000005 at address 77f7d359 (RtlpCoalesceFreeBlocks)
The exception generated was c0000005 at address 77f64654 (RtlAllocateHeap)
Event ID: 4037
Source: MSExchangeIMC
Type: Error
Category: Internal Processing
Description:
An exception has occurred which was handled internally by the Internet Mail Service. This may have resulted in a message not being delivered. Code: 0xc0000005 Flags: 0x00000000 Address: 0x004391a3

Other locations reported might include the following:

An exception has occurred which was handled internally by the Internet Mail Service. This may have resulted in a message not being delivered. Code: 0xc0000005 Flags: 0x00000000 Address: 0x77f64654

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CAUSE

The Internet Mail Service was incorrectly handling an invalid response from other SMTP servers on the Internet.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

191014 (http://support.microsoft.com/kb/191014/EN-US/ ) XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

The English version of this fix should have the following file attributes or later:

Component: IMC

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File Name	Version
Msexcimc.exe	5.5.2524.0
Imcmsg.dll	5.5.2524.0

This hotfix has been posted to the following Internet location as Psp2imca.zip and Psp2imci.zip:

ftp://ftp.microsoft.com/bussys/exchange/exchange-public/fixes/eng/exchg5.5/postsp2/imc-fix (ftp://ftp.microsoft.com/bussys/exchange/exchange-public/fixes/Eng/Exchg5.5/PostSP2/imc-fix)

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STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 3.

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APPLIES TO

Microsoft Exchange Server 5.5 Standard Edition

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kbbug kbfix kbqfe KB214407

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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