OL2000: (CW) Error Messages Starting Outlook with New cc:Mail Profile

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Article ID: 216125 - View products that this article applies to.
This article was previously published under Q216125
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NOTE: The procedures in this article only apply if you have installed Outlook with the Corporate or Workgroup option. With this option, you can use Messaging Application Programming Interface (MAPI) services. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Corporate or Workgroup installation, you see "Corporate or Workgroup".
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SYMPTOMS

While attempting to start Outlook after configuring a profile to work with a cc:Mail post office, you may receive the following errors
The extension configuration file 'C:\Program Files\Microsoft Office\Office\Addins\ccmxp.ecf" could not be installed. There is an error in the syntax or format of the file. Error in configuration file "C:\Program Files\Microsoft Office\Office\Addins\ccmxp.ecf." Unable to load "C:\Program Files\Common Files\System\Map...." You may be out of memory, out of system resources, or missing a .dll file.
followed by:
The file addin "ccmxp.ecf" is missing or is not valid. This problem may be resolved by using Detect and Repair on the Help menu.
When you add "MS Outlook Support for Lotus cc:Mail" you may receive the following error:
The add-in "ccmxp32.dll" could not be installed or loaded. This problem may be resolved by using Detect and Repair on the Help menu. Unable to load "C:\Program Files\Common Files\System\Map...". You may be out of memory, out of system resources, or missing a .dll file.
Running the Microsoft Office 2000 Detect and Repair feature does not affect the behavior.

CAUSE

Neither Lotus Vendor Independent Messaging (VIM) support, nor cc:Mail configuration files and utilities are installed on the computer.

RESOLUTION

To resolve the series of error messages referenced in the Symptoms section above, you should obtain and install the most recent 32-bit VIM libraries from Lotus. These file are available for download at the Lotus Support Web site. In addition, the Export.exe, Import.exe, and Ie.ri files should be copied to the System folder if you are using Microsoft Windows 95 or Windows 98, or System32 folder if you are using Microsoft Windows NT 4.0. These files are normally stored in the Ccadmin folder on the cc:Mail post office server.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Outlook 2000.

MORE INFORMATION

In addition to the errors referenced in the Symptoms section above, attempting to view the Properties of the cc:Mail service in the profile may return the following error:
The action could not be completed. The .dll file for the information service could not be loaded.

REFERENCES

For additional information about obtaining and installing Lotus VIM support for use with Outlook, and configuring the MS Outlook support for Lotus cc:Mail transport, please see the following article(s) in the Microsoft Knowledge Base:
195594 OL2000: (CW) Troubleshooting cc:Mail Connectivity in Outlook
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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Article ID: 216125 - Last Review: October 14, 2013 - Revision: 3.0
APPLIES TO
  • Microsoft Outlook 2000 Standard Edition
Keywords: 
kbnosurvey kbarchive kbbug kbnofix KB216125

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