The page size may be incorrect when you save a PDF document as an XPS document in Adobe Reader

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Article ID: 2165648 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You install Microsoft XPS Essentials Pack on a computer that is running Windows Vista or Windows Server 2008.
  • You open a PDF document that contains multiple page sizes in Adobe Reader.
  • In the Print dialog box, you select the Print to file option and the Choose paper source by PDF page size option.
  • You save the PDF document as an XPS document.
  • You view the XPS document in Microsoft XPS Viewer.
In this scenario, the page size of the XPS document may be incorrect.

CAUSE

This is a known issue with XPS Essentials Pack for Windows Vista and for Windows Server 2008.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows Vista Service Pack 1 (SP1)
  • Windows Vista Service Pack 2 (SP2)
  • Windows Server 2008
  • Windows Server 2008 Service Pack 2 (SP2)

For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack
For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
968849 How to obtain the latest service pack for Windows Server 2008

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Vista and Windows Server 2008 file information notes
Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.0.600 1 . 22xxxWindows Vista and Windows Server 2008SP1LDR
    6.0.600 2 . 22xxxWindows Vista and Windows Server 2008SP2LDR
  • Service Pack 1 is integrated into the release version of Windows Server 2008.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Locale.gpdNot Applicable14,08804-Mar-201006:24Not Applicable
Msxpsinc.gpdNot Applicable7304-Mar-201006:24Not Applicable
Msxpsinc.ppdNot Applicable7204-Mar-201006:24Not Applicable
Mxdwdrv.dll0.3.6001.22870781,31208-Mar-201114:26x86
P6disp.gpdNot Applicable25,48904-Mar-201006:18Not Applicable
P6font.gpdNot Applicable3,29304-Mar-201006:18Not Applicable
Pcl4res.dll0.3.5479.0288,76808-Mar-201114:26x86
Pcl5eres.dll0.3.5479.01,058,81608-Mar-201114:26x86
Pcl5ures.dll0.3.5479.01,057,28008-Mar-201114:26x86
Pclxl.dll0.3.5479.0207,87208-Mar-201114:12x86
Pclxl.gpdNot Applicable10,37504-Mar-201006:18Not Applicable
Pjl.gpdNot Applicable1,15604-Mar-201006:18Not Applicable
Pjlmon.dll6.0.6001.2287017,40808-Mar-201114:27x86
Ps5ui.dll0.3.6001.22870731,64808-Mar-201114:26x86
Pscript.hlpNot Applicable26,03804-Mar-201006:00Not Applicable
Pscript.ntfNot Applicable1,060,54804-Mar-201006:24Not Applicable
Pscript5.dll0.3.6001.22870543,74408-Mar-201114:26x86
Pscrptfe.ntfNot Applicable1,288,25204-Mar-201006:25Not Applicable
Ps_schm.gdlNot Applicable5,56104-Mar-201006:24Not Applicable
Stddtype.gdlNot Applicable23,81204-Mar-201006:24Not Applicable
Stdnames.gpdNot Applicable14,36204-Mar-201006:24Not Applicable
Stdschem.gdlNot Applicable59,11604-Mar-201006:24Not Applicable
Stdschmx.gdlNot Applicable2,27804-Mar-201006:24Not Applicable
Ttfsub.gpdNot Applicable69804-Mar-201006:24Not Applicable
Unidrv.dll0.3.6001.22870372,73608-Mar-201114:28x86
Unidrv.hlpNot Applicable21,22504-Mar-201006:00Not Applicable
Unidrvui.dll0.3.6001.22870744,44808-Mar-201114:26x86
Unires.dll0.3.6001.22870761,34408-Mar-201114:26x86
Xpssvcs.dll6.0.6001.228701,676,28808-Mar-201114:29x86
Locale.gpdNot Applicable14,08803-Apr-200923:29Not Applicable
Msxpsinc.gpdNot Applicable7303-Apr-200923:29Not Applicable
Msxpsinc.ppdNot Applicable7203-Apr-200923:29Not Applicable
Mxdwdrv.dll0.3.6002.22604780,28808-Mar-201118:14x86
P6disp.gpdNot Applicable25,48903-Apr-200923:00Not Applicable
P6font.gpdNot Applicable3,29303-Apr-200923:00Not Applicable
Pcl4res.dll0.3.5479.0288,76808-Mar-201118:13x86
Pcl5eres.dll0.3.5479.01,058,81608-Mar-201118:13x86
Pcl5ures.dll0.3.5479.01,057,28008-Mar-201118:13x86
Pclxl.dll0.3.5479.0207,87208-Mar-201117:58x86
Pclxl.gpdNot Applicable10,37503-Apr-200923:00Not Applicable
Pjl.gpdNot Applicable1,15603-Apr-200923:00Not Applicable
Pjlmon.dll6.0.6002.2260417,40808-Mar-201118:14x86
Ps5ui.dll0.3.6002.22604731,64808-Mar-201118:13x86
Pscript.hlpNot Applicable26,03803-Apr-200921:49Not Applicable
Pscript.ntfNot Applicable1,060,54803-Apr-200923:30Not Applicable
Pscript5.dll0.3.6002.22604543,74408-Mar-201118:13x86
Pscrptfe.ntfNot Applicable1,288,25203-Apr-200923:31Not Applicable
Ps_schm.gdlNot Applicable5,56103-Apr-200923:29Not Applicable
Stddtype.gdlNot Applicable23,81203-Apr-200923:29Not Applicable
Stdnames.gpdNot Applicable14,36203-Apr-200923:29Not Applicable
Stdschem.gdlNot Applicable59,11603-Apr-200923:29Not Applicable
Stdschmx.gdlNot Applicable2,27803-Apr-200923:29Not Applicable
Ttfsub.gpdNot Applicable69803-Apr-200923:29Not Applicable
Unidrv.dll0.3.6002.22604373,24808-Mar-201118:15x86
Unidrv.hlpNot Applicable21,22503-Apr-200921:49Not Applicable
Unidrvui.dll0.3.6002.22604744,96008-Mar-201118:14x86
Unires.dll0.3.6002.22604761,34408-Mar-201118:14x86
Xpssvcs.dll6.0.6002.226041,676,28808-Mar-201118:16x86
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Locale.gpdNot Applicable14,08826-Feb-201006:11Not Applicable
Msxpsinc.gpdNot Applicable7326-Feb-201006:11Not Applicable
Msxpsinc.ppdNot Applicable7226-Feb-201006:11Not Applicable
Mxdwdrv.dll0.3.6001.22870762,36808-Mar-201114:51x64
P6disp.gpdNot Applicable25,48926-Feb-201005:30Not Applicable
P6font.gpdNot Applicable3,29326-Feb-201005:30Not Applicable
Pcl4res.dll0.3.5479.0288,76808-Mar-201114:51x64
Pcl5eres.dll0.3.5479.01,058,81608-Mar-201114:51x64
Pcl5ures.dll0.3.5479.01,057,28008-Mar-201114:51x64
Pclxl.dll0.3.5479.0207,87208-Mar-201114:36x64
Pclxl.gpdNot Applicable10,37526-Feb-201005:30Not Applicable
Pjl.gpdNot Applicable1,15626-Feb-201005:30Not Applicable
Pjlmon.dll6.0.6001.2287021,50408-Mar-201114:52x64
Ps5ui.dll0.3.6001.22870854,01608-Mar-201114:51x64
Pscript.hlpNot Applicable26,03826-Feb-201004:22Not Applicable
Pscript.ntfNot Applicable1,062,73226-Feb-201006:12Not Applicable
Pscript5.dll0.3.6001.22870629,24808-Mar-201114:51x64
Pscrptfe.ntfNot Applicable1,293,18026-Feb-201006:12Not Applicable
Ps_schm.gdlNot Applicable5,56126-Feb-201006:11Not Applicable
Stddtype.gdlNot Applicable23,81226-Feb-201006:11Not Applicable
Stdnames.gpdNot Applicable14,36226-Feb-201006:11Not Applicable
Stdschem.gdlNot Applicable59,11626-Feb-201006:11Not Applicable
Stdschmx.gdlNot Applicable2,27826-Feb-201006:11Not Applicable
Ttfsub.gpdNot Applicable69826-Feb-201006:11Not Applicable
Unidrv.dll0.3.6001.22870472,06408-Mar-201114:52x64
Unidrv.hlpNot Applicable21,22526-Feb-201004:22Not Applicable
Unidrvui.dll0.3.6001.22870883,71208-Mar-201114:51x64
Unires.dll0.3.6001.22870761,34408-Mar-201114:51x64
Xpssvcs.dll6.0.6001.228702,936,83208-Mar-201114:53x64
Locale.gpdNot Applicable14,08803-Apr-200922:32Not Applicable
Msxpsinc.gpdNot Applicable7303-Apr-200922:32Not Applicable
Msxpsinc.ppdNot Applicable7203-Apr-200922:32Not Applicable
Mxdwdrv.dll0.3.6002.22604762,36808-Mar-201115:54x64
P6disp.gpdNot Applicable25,48903-Apr-200922:04Not Applicable
P6font.gpdNot Applicable3,29303-Apr-200922:04Not Applicable
Pcl4res.dll0.3.5479.0288,76808-Mar-201115:54x64
Pcl5eres.dll0.3.5479.01,058,81608-Mar-201115:54x64
Pcl5ures.dll0.3.5479.01,057,28008-Mar-201115:54x64
Pclxl.dll0.3.5479.0207,87208-Mar-201115:42x64
Pclxl.gpdNot Applicable10,37503-Apr-200922:04Not Applicable
Pjl.gpdNot Applicable1,15603-Apr-200922:04Not Applicable
Pjlmon.dll6.0.6002.2260422,01608-Mar-201115:54x64
Ps5ui.dll0.3.6002.22604854,52808-Mar-201115:54x64
Pscript.hlpNot Applicable26,03803-Apr-200921:10Not Applicable
Pscript.ntfNot Applicable1,062,73203-Apr-200922:32Not Applicable
Pscript5.dll0.3.6002.22604629,24808-Mar-201115:54x64
Pscrptfe.ntfNot Applicable1,293,18003-Apr-200922:33Not Applicable
Ps_schm.gdlNot Applicable5,56103-Apr-200922:32Not Applicable
Stddtype.gdlNot Applicable23,81203-Apr-200922:32Not Applicable
Stdnames.gpdNot Applicable14,36203-Apr-200922:32Not Applicable
Stdschem.gdlNot Applicable59,11603-Apr-200922:32Not Applicable
Stdschmx.gdlNot Applicable2,27803-Apr-200922:32Not Applicable
Ttfsub.gpdNot Applicable69803-Apr-200922:32Not Applicable
Unidrv.dll0.3.6002.22604472,57608-Mar-201115:55x64
Unidrv.hlpNot Applicable21,22503-Apr-200921:10Not Applicable
Unidrvui.dll0.3.6002.22604884,22408-Mar-201115:54x64
Unires.dll0.3.6002.22604761,34408-Mar-201115:54x64
Xpssvcs.dll6.0.6002.226042,936,83208-Mar-201115:55x64
For all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Locale.gpdNot Applicable14,08825-Feb-201008:12Not Applicable
Msxpsinc.gpdNot Applicable7325-Feb-201008:12Not Applicable
Msxpsinc.ppdNot Applicable7225-Feb-201008:12Not Applicable
Mxdwdrv.dll0.3.6001.228701,579,00808-Mar-201114:27IA-64
P6disp.gpdNot Applicable25,48925-Feb-201008:02Not Applicable
P6font.gpdNot Applicable3,29325-Feb-201008:02Not Applicable
Pcl4res.dll0.3.5479.0288,76808-Mar-201114:27IA-64
Pcl5eres.dll0.3.5479.01,058,81608-Mar-201114:27IA-64
Pcl5ures.dll0.3.5479.01,057,28008-Mar-201114:27IA-64
Pclxl.dll0.3.5479.0207,87208-Mar-201114:12IA-64
Pclxl.gpdNot Applicable10,37525-Feb-201008:02Not Applicable
Pjl.gpdNot Applicable1,15625-Feb-201008:02Not Applicable
Pjlmon.dll6.0.6001.2287052,73608-Mar-201114:27IA-64
Ps5ui.dll0.3.6001.228701,568,76808-Mar-201114:27IA-64
Pscript.hlpNot Applicable26,03825-Feb-201007:38Not Applicable
Pscript.ntfNot Applicable1,062,73225-Feb-201008:12Not Applicable
Pscript5.dll0.3.6001.228701,162,75208-Mar-201114:27IA-64
Pscrptfe.ntfNot Applicable1,293,18025-Feb-201008:12Not Applicable
Ps_schm.gdlNot Applicable5,56125-Feb-201008:12Not Applicable
Stddtype.gdlNot Applicable23,81225-Feb-201008:12Not Applicable
Stdnames.gpdNot Applicable14,36225-Feb-201008:12Not Applicable
Stdschem.gdlNot Applicable59,11625-Feb-201008:12Not Applicable
Stdschmx.gdlNot Applicable2,27825-Feb-201008:12Not Applicable
Ttfsub.gpdNot Applicable69825-Feb-201008:12Not Applicable
Unidrv.dll0.3.6001.228701,148,41608-Mar-201114:28IA-64
Unidrv.hlpNot Applicable21,22525-Feb-201007:38Not Applicable
Unidrvui.dll0.3.6001.228701,649,66408-Mar-201114:27IA-64
Unires.dll0.3.6001.22870761,34408-Mar-201114:27IA-64
Xpssvcs.dll6.0.6001.228705,282,30408-Mar-201114:29IA-64
Locale.gpdNot Applicable14,08803-Apr-200922:32Not Applicable
Msxpsinc.gpdNot Applicable7303-Apr-200922:32Not Applicable
Msxpsinc.ppdNot Applicable7203-Apr-200922:32Not Applicable
Mxdwdrv.dll0.3.6002.226041,577,47208-Mar-201115:23IA-64
P6disp.gpdNot Applicable25,48903-Apr-200922:04Not Applicable
P6font.gpdNot Applicable3,29303-Apr-200922:04Not Applicable
Pcl4res.dll0.3.5479.0288,76808-Mar-201115:22IA-64
Pcl5eres.dll0.3.5479.01,058,81608-Mar-201115:22IA-64
Pcl5ures.dll0.3.5479.01,057,28008-Mar-201115:22IA-64
Pclxl.dll0.3.5479.0207,87208-Mar-201115:10IA-64
Pclxl.gpdNot Applicable10,37503-Apr-200922:04Not Applicable
Pjl.gpdNot Applicable1,15603-Apr-200922:04Not Applicable
Pjlmon.dll6.0.6002.2260456,32008-Mar-201115:23IA-64
Ps5ui.dll0.3.6002.226041,569,79208-Mar-201115:22IA-64
Pscript.hlpNot Applicable26,03803-Apr-200921:10Not Applicable
Pscript.ntfNot Applicable1,062,73203-Apr-200922:33Not Applicable
Pscript5.dll0.3.6002.226041,163,77608-Mar-201115:22IA-64
Pscrptfe.ntfNot Applicable1,293,18003-Apr-200922:34Not Applicable
Ps_schm.gdlNot Applicable5,56103-Apr-200922:32Not Applicable
Stddtype.gdlNot Applicable23,81203-Apr-200922:32Not Applicable
Stdnames.gpdNot Applicable14,36203-Apr-200922:32Not Applicable
Stdschem.gdlNot Applicable59,11603-Apr-200922:32Not Applicable
Stdschmx.gdlNot Applicable2,27803-Apr-200922:32Not Applicable
Ttfsub.gpdNot Applicable69803-Apr-200922:32Not Applicable
Unidrv.dll0.3.6002.226041,149,44008-Mar-201115:24IA-64
Unidrv.hlpNot Applicable21,22503-Apr-200921:10Not Applicable
Unidrvui.dll0.3.6002.226041,650,68808-Mar-201115:23IA-64
Unires.dll0.3.6002.22604761,34408-Mar-201115:23IA-64
Xpssvcs.dll6.0.6002.226045,282,30408-Mar-201115:25IA-64

WORKAROUND

To work around this issue, do not select None as the Page Scaling option, and clear the Choose paper source by PDF page size in the Adobe Reader Print dialog box when you print documents that have multiple page sizes.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File nameUpdate.mum
File versionNot Applicable
File size3,078
Date (UTC)08-Mar-2011
Time (UTC)22:01
PlatformNot Applicable
File nameX86_ntprint.inf_31bf3856ad364e35_6.0.6001.22870_none_3b3e97a2d40930aa.manifest
File versionNot Applicable
File size19,235
Date (UTC)08-Mar-2011
Time (UTC)22:01
PlatformNot Applicable
File nameX86_ntprint.inf_31bf3856ad364e35_6.0.6002.22604_none_3d74bc0cd0f324ba.manifest
File versionNot Applicable
File size19,235
Date (UTC)08-Mar-2011
Time (UTC)22:01
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File nameAmd64_ntprint.inf_31bf3856ad364e35_6.0.6001.22870_none_975d33268c66a1e0.manifest
File versionNot Applicable
File size19,295
Date (UTC)08-Mar-2011
Time (UTC)22:01
PlatformNot Applicable
File nameAmd64_ntprint.inf_31bf3856ad364e35_6.0.6002.22604_none_99935790895095f0.manifest
File versionNot Applicable
File size19,295
Date (UTC)08-Mar-2011
Time (UTC)22:01
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size3,102
Date (UTC)08-Mar-2011
Time (UTC)22:01
PlatformNot Applicable
Additional files for all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameIa64_ntprint.inf_31bf3856ad364e35_6.0.6001.22870_none_3b403b98d40739a6.manifest
File versionNot Applicable
File size19,236
Date (UTC)08-Mar-2011
Time (UTC)22:01
PlatformNot Applicable
File nameIa64_ntprint.inf_31bf3856ad364e35_6.0.6002.22604_none_3d766002d0f12db6.manifest
File versionNot Applicable
File size19,236
Date (UTC)08-Mar-2011
Time (UTC)22:01
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size2,257
Date (UTC)08-Mar-2011
Time (UTC)22:01
PlatformNot Applicable

REFERENCES

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Properties

Article ID: 2165648 - Last Review: April 14, 2011 - Revision: 5.0
APPLIES TO
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Ultimate
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Foundation
  • Windows Server 2008 Standard
  • Windows Vista Home Premium
Keywords: 
kbexpertiseinter kbqfe kbsurveynew kbhotfixserver kbautohotfix kbfix kbexpertisebeginner KB2165648

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