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Computer Does Not Boot When Tracking Memory Usage with Pool Tags

Article ID: 217140 - View products that this article applies to.

This article was previously published under Q217140

SYMPTOMS

After you install Windows NT 4.0 Service Pack 4 on a computer running Windows NT 4.0 that already has the Microsoft Windows NT 4.0 Hardware Compatibility Test (HCT) tool (version 8.1) installed, the computer may stop responding (hang).

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CAUSE

The HCT tool automatically enables the use of pool tags to track thread memory usage, and this feature may cause a conflict with the Ntoskrnl.exe file.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the individual software update. For information on obtaining the latest service pack, please go to:

Windows Service Pack Center
(http://windows.microsoft.com/en-US/windows/downloads/service-packs)
-or-
152734
(http://support.microsoft.com/kb/152734/EN-US/ )
how to obtain the latest windows nt 4.0 service pack

For information on obtaining the individual software update, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

(http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS)

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STATUS

Microsoft has confirmed that this is a problem in Microsoft Windows NT 4.0. This problem was first corrected in Windows NT version 4.0 Service Pack 5.

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