Article ID: 217584 - Last Review: November 22, 2000 - Revision: 1.0

OFF97: "Failed To Unregister .SRG File" Error When Uninstalling Office

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SYMPTOMS

When you run the Office 97 setup program to remove Office 97, you may receive the following error:
Failed to unregister .SRG file
NOTE: This message may be repeated more than one time.
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CAUSE

This behavior will occur when you do the following:
  1. Install Office 97.
  2. Install Office 2000 without removing Office 97.
  3. You then remove some or all of Office 97 at a later time.

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RESOLUTION

Click OK to each of the messages, Setup will continue and finish correctly. Office 2000 will run correctly.
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
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APPLIES TO
  • Microsoft Office 97 Standard Edition
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Keywords: 
kbbug kberrmsg kbpending KB217584
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Retired KB ArticleRetired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
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