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Setup appears to stop responding and you receive an "Internal error 2336" or an "Internal error 2755" error message when you install Office 2000
Article ID: 217714 - View products that this article applies to.
This article was previously published under Q217714
For a Microsoft Office XP version of this article, see 297920
When you install Office 2000, Setup may seem very slow to update the Windows Installer, and then you receive one of the following error messages:
Internal error 2336: Please Contact Product Support for assistance.
Internal error 2755: Please Contact Product Support for assistance.
NOTE: Instead of receiving one of the "internal error" messages documented in this article, you instead may receive the following error message after a long wait:When you create a verbose log file by using a command line similar to the following
The installer is no longer responding.
d:\setup.exe /L*V c:\verboselog.txtand then you open the Verboselog.txt log file in WordPad and search for the internal error number in the log file, you see text similar to the following:
MSI (s) (E8:24): Note: 1: 2336 2: 5 3: C:\WINNT\Installer\
MSI (s) (E8:24): MainEngineThread is returning 1632
MSI (c) (F8:C0): Note: 1: 2755 2: 1632 3: D:\data1.msi
Internal Error 2755: Please contact product support for assistance.
This problem occurs when the following conditions are true:
To resolve this problem, change the permissions on the Installer folder. The permissions on the Installer folder should be Everyone - Read Administrators - Full System - Full.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
For more articles about how to troubleshoot specific errors in Office Setup:
Click here to view a list of Windows Installer Errors for Office 2000 articlesFor more articles with general information about how to troubleshoot Office errors:
Click here to view a list of Office 2000 Troubleshooting articles
Article ID: 217714 - Last Review: January 24, 2007 - Revision: 4.2