Article ID: 217714 - Last Review: January 24, 2007 - Revision: 4.2

Setup appears to stop responding and you receive an "Internal error 2336" or an "Internal error 2755" error message when you install Office 2000

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This article was previously published under Q217714
For a Microsoft Office XP version of this article, see 297920  (http://support.microsoft.com/kb/297920/EN-US/ ) .
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SYMPTOMS

When you install Office 2000, Setup may seem very slow to update the Windows Installer, and then you receive one of the following error messages:
Internal error 2336: Please Contact Product Support for assistance.
-or-
Internal error 2755: Please Contact Product Support for assistance.
NOTE: Instead of receiving one of the "internal error" messages documented in this article, you instead may receive the following error message after a long wait:
The installer is no longer responding.
When you create a verbose log file by using a command line similar to the following
d:\setup.exe /L*V c:\verboselog.txt
and then you open the Verboselog.txt log file in WordPad and search for the internal error number in the log file, you see text similar to the following:
MSI (s) (E8:24): Note: 1: 2336 2: 5 3: C:\WINNT\Installer\
MSI (s) (E8:24): MainEngineThread is returning 1632
MSI (c) (F8:C0): Note: 1: 2755 2: 1632 3: D:\data1.msi
Internal Error 2755: Please contact product support for assistance.
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CAUSE

This problem occurs when the following conditions are true:
  • You install Office 2000 on Windows NT 4.0, Windows 2000, or Windows XP Professional.

    -and-
  • Windows is installed on an NTFS partition

    -and-
  • The Installer folder does not have correct access permissions.
NOTE: You can also experience these symptoms if you have only Read permissions to the WinNT folder. This condition prevents the Installer folder from being created by Office Setup.
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RESOLUTION

To resolve this problem, change the permissions on the Installer folder. The permissions on the Installer folder should be Everyone - Read Administrators - Full System - Full.
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
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REFERENCES

For more articles about how to troubleshoot specific errors in Office Setup:
Click here to view a list of Windows Installer Errors for Office 2000 articles (http://support.microsoft.com/search/default.aspx?catalog=lcid%3d1033&spid=2484&query=xlwinsetup%2band%2bkberrmsg&adv=&mode=s&cat=false)
For more articles with general information about how to troubleshoot Office errors:
Click here to view a list of Office 2000 Troubleshooting articles (http://support.microsoft.com/search/default.aspx?catalog=lcid%3d1033&spid=2484&query=kbdtatshoot&adv=&mode=s&cat=false)
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APPLIES TO
  • the operating system: Microsoft Windows XP
  • Microsoft Windows 2000 Standard Edition
  • Microsoft Windows NT 4.0
  • Microsoft Office 2000 Premium Edition
  • Microsoft Office 2000 Professional Edition
  • Microsoft Office 2000 Standard Edition
  • Microsoft Office 2000 Small Business Edition
  • Microsoft Office 2000 Developer Edition
  • Microsoft Access 2000 Standard Edition
  • Microsoft Excel 2000 Standard Edition
  • Microsoft FrontPage 2000 Standard Edition
  • Microsoft Outlook 2000 Standard Edition
  • Microsoft PowerPoint 2000 Standard Edition
  • Microsoft Word 2000 Standard Edition
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Keywords: 
kberrmsg kbtshoot kbperformance kbsetup kbprb kbpending kbstoprespond KB217714
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