The Suggestions Pane and Add Rooms button features are missing in Outlook 2007

Article ID: 2177236 - View products that this article applies to.
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Symptoms

When scheduling a meeting, the following items may be missing in the meeting form:
  • Suggestions Pane
  • Add Rooms button

Cause

This problem occurs when the following registry data is configured on the Outlook client.

Key: HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Options\Calendar
DWORD: UseLegacyFB
Value: 1
When this registry data exists, Outlook uses free/busy information from an Exchange public folder instead of using the Exchange Availability Service. The Suggestions Pane and the Add Rooms features both require the Availability Service.

Resolution

To resolve this problem, make the following change to the UseLegacyFB value.

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To have us fix this problem for you, go to the "Fix it for me" section. If you prefer to fix this problem yourself, go to the "Let me fix it myself" section.

Fix it for me

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To fix this problem automatically, click the Fix it button or link. Then click Run in the File Download dialog box, and follow the steps in the Fix it wizard.

For Windows 8
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For Windows 7, Windows Vista, Windows XP, Windows Server 2008 or Windows Server 2003
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Notes
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  • This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
  • If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.
  • We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me" blog or send us an email message.
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Let me fix it myself

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To resolve this problem yourself, make the following change to the UseLegacyFB value.
  1. Close Outlook.
  2. Start Registry Editor.

    In Windows Vista or Windows 7, click Start, type regedit in the Start Search box, and then press Enter.

    In Windows XP, click Start, click Run, type regedit in the Open box, and then click OK.
  3. Locate and then select the following registry key:

    HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Options\Calendar

    NOTE: You may also have to check the following registry key for the UseLegacyFB value.

    HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\12.0\Outlook\Options\Calendar
  4. Right-click UseLegacyFB and then click Modify.
  5. In the Value data box, type 0, and then click OK.
  6. On the File menu, click Exit to exit the Registry Editor.
  7. Start Outlook.
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Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2177236 - Last Review: June 6, 2013 - Revision: 7.0
Applies to
  • Microsoft Office Outlook 2007
Keywords: 
kbfixme kbmsifixme KB2177236

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