Select the product you need help with
- Internet Explorer
- Windows Phone
- More products
Error message when clicking hyperlink in Office: "Cannot locate the Internet server or proxy server"
Article ID: 218153 - View products that this article applies to.
This article was previously published under Q218153
When you create a hyperlink in an Office document and then click the link, you may receive one of these error messages:
Unable to open <URL>. Cannot locate the Internet server or proxy server.
Unable to open <URL>. Cannot open the specified file.
<URL> = the hyperlink you inserted.
NOTE: The hyperlink does work if you type it directly in the browser or in the Open box of the Run dialog box (click Start, and then click Run).
This problem occurs when the following conditions are true:
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
To have us work around this problem for you, go to the "Fix it for me" section. If you prefer to fix this problem yourself, go to the "Let me fix it myself" section.
Fix it for me
To fix this problem automatically, click the Fix it button or link. In the File Download dialog box, click Run and then follow the steps in the Fix it Wizard.
Fix this problem
Microsoft Fix it 50655
Then, go to the "Did this fix the problem?" section.
Let me fix it myselfTo work around this issue, either add the Internet subkey, if it is not present, and set the Value data, or if it is present, set the Value data of the Internet subkey.
Adding the Internet Subkey to the Registry and Setting the Value Data
Setting the Value Data
Did this fix the problem?
If your operating system is Microsoft Windows 2000, you must upgrade the Hlink.dll file. This update is included with Windows 2000 Service Pack 1.
A hyperlink may not go to a Microsoft Word document or a Microsoft Excel worksheet after you use this workaround. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/280680/ )Cannot follow hyperlink to Office document
Article ID: 218153 - Last Review: March 22, 2012 - Revision: 6.0