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OL2000: Internal Error Error Message Upgrading from Outlook 98 to Outlook 2000

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Article ID:218288
Last Review:September 29, 2003
Revision:3.0
This article was previously published under Q218288

SYMPTOMS

If you install the Outlook 98 E-mail Attachment Security Update on a computer system using Microsoft Windows NT 4.0 and then upgrade to Outlook 2000, you may receive one of the following error messages during the upgrade:
Can't find \\officerel2\eng9.rel\2020_prm_crxs_eng\
-or-
Setup failed because of an internal error.
-or-
Internal Error 2908.
HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins\Microsoft.VbaAddinForOutlook.1
-or-
Installation ended prematurely because of an error.

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CAUSE

This problem can occur if you installed the Outlook 98 E-mail Attachment Security Update on your computer without restarting the computer before upgrading to Outlook 2000.

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RESOLUTION

Quit all programs, restart your computer, and then install Outlook 2000.

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APPLIES TO
•Microsoft Outlook 2000 Standard Edition

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Keywords: 
kbprb KB218288

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