OL2000: (IMO) Fax ErrMsg: "Could not start print job."

View products that this article applies to.

This article was previously published under Q218370

NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 (http://support.microsoft.com/kb/257824/EN-US/ ) OL2000: Differences Between Outlook and Outlook Express

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SYMPTOMS

If you use Symantec Fax Starter Edition to send a fax with an attachment, you receive the following error messages:

Could not start print job.

When you click OK you get a dialog box that says it is rasterizing the document into fax format. After about 2 minutes the computer appears to stop responding.

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CAUSE

The Symantec Fax Starter Edition printer driver is missing or damaged.

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RESOLUTION

On the Help menu, click Detect and Repair.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

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MORE INFORMATION

When you send a text document as an attachment to a fax message it must be rasterized, or converted into a format that can be understood by the faxing software. This rasterization is done by the fax printer driver in the Printers folder. If the driver is missing or damaged, you will get the error message mentioned in the Symptoms section.

To re-install the Symantec Fax printer driver, on the Help menu, click Detect and Repair.

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