Article ID: 219404 - View products that this article applies to.
This article was previously published under Q219404
NoticeThis article applies to Windows 2000. Support for Windows 2000 ends on July 13, 2010. The Windows 2000 End-of-Support Solution Center
(http://support.microsoft.com/?scid=http%3a%2f%2fsupport.microsoft.com%2fwin2000)is a starting point for planning your migration strategy from Windows 2000. For more information see the Microsoft Support Lifecycle Policy
When your monitor is enumerated, it may be detected and installed as a Generic Plug and Play monitor. When the resolution is set to 800 X 600 or above, refresh rates unsupported by the monitor may be permitted, causing a black screen to be displayed.
Some monitors respond to hardware detection with an inaccurate Plug and Play ID of SNY0000. When this occurs, Windows 2000 installs the generic Plug and Play monitor, which may not support the same display modes as actual monitor.
Monitors known to exhibit this behavior include:
Sony 17Se, 17Se II, Multiscan 100sx, and Trinitron 15sf
To resolve this issue: