WD2000: Custom Toolbar Is Not Loaded with Global Template or Add-in

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Article ID: 220328 - View products that this article applies to.
This article was previously published under Q220328
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SYMPTOMS

When you add a custom template that contains a command bar as a global template or add-in, your custom command bar (toolbar) may not be loaded.

CAUSE

This problem occurs when you do the following:
  • You add your custom template to the \Office\Startup folder.

    -or-
  • You add your custom template as a global template and add-in (on the Tools menu, click Templates and Add-ins).
-and-
  • When Word does not have a document open. For example, you closed all of your documents before adding your custom template as a Global Template and Add-in.

    -or-
  • When Word starts without opening a document. For example, when you use the /n startup switch to start Word. For additional information about startup switches, please click the article number below to view the article in the Microsoft Knowledge Base:
    210565 WD2000: Word Startup (Command-Line) Switches and Their Purpose

WORKAROUND

After starting Word and adding your custom global template or add-in, click New on the File menu, click to select Blank Document, and then click OK.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Properties

Article ID: 220328 - Last Review: February 21, 2014 - Revision: 1.0
APPLIES TO
  • Microsoft Word 2000 Standard Edition
Keywords: 
kbnosurvey kbarchive kbbug kbnofix KB220328

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