Article ID: 220328 - View products that this article applies to.
This article was previously published under Q220328
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When you add a custom template that contains a command bar as a global template or add-in, your custom command bar (toolbar) may not be loaded.
This problem occurs when you do the following:
After starting Word and adding your custom global template or add-in, click New on the File menu, click to select Blank Document, and then click OK.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.