WD2000: Missing Text and Graphics on Output from LaserJet 4000/5000 with PCL 5e Driver

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This article was previously published under Q220493

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SYMPTOMS

When you print a complex document to a LaserJet 4000 or 5000 printer using the PCL 5e printer driver, the printed output may be missing text, pictures, objects, and other drawing elements.

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To resolve this problem, obtain the Hewlett-Packard (HP) LaserJet 4000 or 5000 PCL 6 or PostScript driver from the HP Web site. If you have trouble installing the new driver, contact Hewlett-Packard (HP) technical support.

For information about how to contact the companies mentioned in this article, visit the following Microsoft Web site:

http://support.microsoft.com/gp/vendors (http://support.microsoft.com/gp/vendors)

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MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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