Article ID: 220780 - Last Review: January 24, 2007 - Revision: 3.2

You receive an "Internal Error 2755" or an "Exception code: C0000005 ACCESS_VIOLATION" error message when you install Office 2000 or view the Setup log file for an earlier installation of Office

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This article was previously published under Q220780

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SYMPTOMS

When you install Microsoft Office 2000, you may receive the following error message:

Internal Error 2755: Please contact product support for assistance.

Also, when you view your Setup log file--for example, Office 2000 Premium Setup(0002)_MsiExec.txt--you may see text similar to the following just above the 2755 error:

Exception code: C0000005 ACCESS_VIOLATION
Module: C:\WINNT\System32\ntdll.dll
Function: 0x77f7bdd3

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CAUSE

This problem can occur if the following conditions are true:

You have an earlier version of Office installed from a network location. -and-
You have a mapped drive letter to this Office location on the network.

-and-
Either of the following conditions is true:

The network location does not contain any files in the Office\XLStart folder.

-or-

You have Read-Only permission on the Office\XLStart folder.

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WORKAROUND

To work around this problem, follow these steps:

Double-click My Computer.
Right-click the drive from which you installed your previous version of Office.
Click Disconnect on the shortcut menu.
Run Office 2000 Setup.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

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REFERENCES

For more articles about how to troubleshoot specific errors in Office Setup:

Click here to view a list of Windows Installer Errors for Office 2000 articles (http://support.microsoft.com/search/default.aspx?catalog=lcid%3d1033&spid=2484&query=xlwinsetup%2band%2bkberrmsg&adv=&mode=s&cat=false)

For more articles with general information about how to troubleshoot Office errors:

Click here to view a list of Office 2000 Troubleshooting articles (http://support.microsoft.com/search/default.aspx?catalog=lcid%3d1033&spid=2484&query=kbdtatshoot&adv=&mode=s&cat=false)

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