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You receive an "Internal Error 2755" or an "Exception code: C0000005 ACCESS_VIOLATION" error message when you install Office 2000 or view the Setup log file for an earlier installation of Office
Article ID: 220780 - View products that this article applies to.
This article was previously published under Q220780
When you install Microsoft Office 2000, you may receive the following error message:
Also, when you view your Setup log file--for example, Office 2000 Premium Setup(0002)_MsiExec.txt--you may see text similar to the following just above the 2755 error:
Internal Error 2755: Please contact product support for assistance.
Exception code: C0000005 ACCESS_VIOLATION
This problem can occur if the following conditions are true:
To work around this problem, follow these steps:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
For more articles about how to troubleshoot specific errors in Office Setup:
Click here to view a list of Windows Installer Errors for Office 2000 articlesFor more articles with general information about how to troubleshoot Office errors:
Click here to view a list of Office 2000 Troubleshooting articles
Article ID: 220780 - Last Review: January 24, 2007 - Revision: 3.2