Article ID: 220946 - View products that this article applies to.
This article was previously published under Q220946
If the Lsass.exe process stops on a Windows NT 4.0-based computer, the domain box may be missing from the logon dialog box. If you try to log on to the local computer, you may receive the following error message:
You can ping the computer from the network; however, when you use the net command to gain access to the computer, the command does not work and you receive the following error message:
The system can not log you on (C0000037). Please try again or consult your system administrator.
An event is not logged on computers that are running Windows NT 4.0 or Windows 2000.
System error 6 has occurred
The handle is invalid
In Windows 2000, when the Lsass.exe process stops the computer restarts after you receive the following message:
The system process LSASS.EXE terminated unexpectedly with status code X. The system will now shut down and restart.The status code may be different depending on the conditions that caused the Lsass.exe process to stop.
You may be able to resolve this issue by installing the latest service pack or security roll-up for your version of Microsoft Windows. For additional information about how to do so, click the article numbers below to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/152734/EN-US/ )How to Obtain Windows NT Version 4.0 U.S. Service Pack
260910If the issue continues to occur, contact Microsoft Technical Support for assistance with this issue. For a complete list of Microsoft Technical Support phone numbers and information about support costs, please visit the following Microsoft Web site:
(http://support.microsoft.com/kb/260910/EN-US/ )How to Obtain the Latest Windows 2000 Service Pack
United States Support Options Overview
The status code in one of the error messages is -1073741819. If you convert this number from decimal to hexadecimal, it becomes C0000005, which is the code for an access violation:
//You can use Dr.Watson to capture the information from the Lsass.exe process. If Dr.Watson does not capture the information about the Lsass.exe process, you may want to set up the Userdmp.exe tool.
// MessageId: STATUS_ACCESS_VIOLATION
// The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory
// could not be "%s".
// #define STATUS_ACCESS_VIOLATION ((NTSTATUS)0xC0000005L) //
Article ID: 220946 - Last Review: February 23, 2007 - Revision: 3.2
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