Unable to Export Favorites or Cookies

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This article was previously published under Q221045

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SYMPTOMS

When you attempt to use the Import/Export Wizard, you may receive one of the following error messages:

Unable to export favorites

Unable to export cookies

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CAUSE

This problem can occur if you specify a folder that does not exist.

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RESOLUTION

To work around this problem, accept the default folder or click Browse to specify an existing folder.

NOTE: You are unable to create a new folder in the Import/Export Wizard.

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MORE INFORMATION

You are able to type a new folder in the "Import from a File or Address" box, however, a new folder is not created and you receive one of the error messages when you click Finish.

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APPLIES TO

Microsoft Internet Explorer 5.0

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kberrmsg kbprb KB221045

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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